Sr. Program Manager II- Key Accounts

In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Benefits:

Health & Wellness

• Comprehensive Medical, Dental, and Vision coverage

• Wellness programs

• Eligible for medical coverage starting Day 1

Time Off

• Paid Time Off (PTO)

• Company-paid holidays

• Choice holidays

Financial Well-Being

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Commuter benefits

• 401(k) retirement plan

• Tuition assistance

• Employee Stock Purchase Plan discount

What we’re looking for 

• Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.

• Experience in Bio/Pharma industry required.

• 8–10 years of experience in project management, customer success, or business process consulting.

• Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.

• Strong analytical, communication, and presentation skills.

• Proficiency in Microsoft Office and project management tools.

• Understanding of change management and laboratory/technology implementation challenges.

• Willingness to travel domestically up to 50%; international travel may be required.

Preferred skills:

• Familiarity with global operations and standardization across regions.

• Background in consulting, implementation, or enterprise account management.

• Ability to manage multiple priorities with minimal supervision.

• Creative problem-solving and results-driven leadership. 

Environmental Working Conditions & Physical Effort

• Approximately 50%  travel is required, including travel to Customer locations and various Avantor facilities.  Frequent overnight travel is required. Position covers multiple geographies and supports multiple industry segments.

• Typically, an office environment has adequate lighting and ventilation, and a normal range of temperature and noise level. Visits to production, warehouse, outdoor, plant, research, and university facilities are commonplace.

• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction – prepare, provide, and convey diversified information.

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

How you will thrive and create an impact 

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

Project Leadership & Implementation

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.

• Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.

• Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants.

• Manage customer expectations and ensure timely execution and quality outcomes.

Customer Success & Retention

• Serve as the primary point of contact for strategic customers during implementation phases.

• Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.

• Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.

Technology & Process Optimization

• Support the commercialization and implementation of Avantor Services tailored to customer needs.

• Demonstrate and propose digital tools and platforms to drive customer value and process improvements.

• Apply lean and process improvement methodologies to enhance customer operations.

Standardization & Best Practices

• Define and implement global standards for project execution, documentation, and reporting.

• Promote best practices in lean methodology, process improvement, and digital solutions.

• Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.