Chewy is seeking a Sr. Program Manager, High Risk Operations (HRO) to support the Chewy Fulfillment Network. The Sr. Program Manager, HRO will be responsible for partnering with the Site Operations team, Engineering team and Continuous Improvement team to manage the Environmental, Health and Safety deliverables required in the FC network. They will be providing technical leadership for contractor risk management (CRM) operations and additional EHS support/oversight for high-risk activities. This role will work cross functionally to develop and manage programs that will standardize risk identification Chewy’s third party contractor safety management process and to ensure compliance with Chewy’s safety requirements, contractor onboarding, review of SOPs, equipment maintenance procedures and continuous improvement projects.
- Develop a deep working relationship and partnership with Procurement, Maintenance, Asset Protection and third-party vendors across the FC network.
- Support the development of policies, standards, training and safe operating procedures.
- Be responsible for updating, maintaining and assisting the network in the implementation of the Contractor Prequalification process.
- Understand Environmental, Health and Safety regulatory requirements, as well as Chewy operational safety standards and requirements
- Be responsible for facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Chewy business units with and without dedicated onsite maintenance personnel, local EHS, Procurement or Asset Protection.
- Manage Network launch of safety initiatives and programs including the initial communication and implementation.
- Work closely with Chewy Engineering and Continuous Improvement teams to integrate safety development tools
- Become the Workers Management SME and share lessons learned with other affected teams.
- Establish Contractor Workers Management training requirements for stakeholders at the site and network levels.
- Establish Contractor Prequalification training requirements for stakeholders at the site and network levels.
- Establish a check-in/check-out process using Contractor Prequalification data with direct partnership with Asset Protection, EHS, Operations, and Maintenance.
- Establish Key Performance Indicators (KPIs) the network can use to measure Contractor Prequalification implementation performance at the network and site levels.
- Manage Chewy’s Contractor Prequalification field safety audits compared to prequalification submissions.
- Stay attuned to changing regulations and internal EHS performance to change policies when required.
- Bachelor's degree in Occupational Health and Safety or equivalent
- Minimum of 10+ years in an Environmental Health & Safety (EHS) and Engineering related field
- Experience implementing lean principles and process improvement in an operational environment. Lean Six Sigma, Green Belt preferred
- Knowledge of OSHA regulations specifically 29 CFR 1910
- Knowledge of Local, State and Federal regulatory agencies and requirements
- Knowledge of ANSI, ISO, and other consensus standards as they apply to engineering and risk
- Ability to understand technical drawings and specifications
- Comprehension and practical application of risk assessments
- Proficiency in Microsoft Office
- Ability to understand data tables, metrics, and trending to identify causation and determine corrective actions
- Strong communication, teamwork, analysis, judgment and customer focus skills
- Ability to analyze incident reports, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analysis
- Ability to work effectively and efficiently under pressure while managing competing demands and tight deadlines
- Experience leading change in multiple site environments
- Must be willing to travel up to 40%
- Master’s degree in occupational health and safety or equivalent, preferred
- Certifications - Certified Safety Professional (CSP) and/or Associate Safety Professional (ASP) preferred
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
