Sr. Program Manager - Digital Customer Experience

QUALIFICATIONS:

• 7-10+ years of experience in program management, project management, PMO support, or related roles within a technology or digital product environment.
• Experience creating and maintaining weekly scorecards, dashboards, or status reports.
• Experience in a digital product or software development environment.
• Experience working with large teams, over 50 team members.
• Experience organizing events or team-building activities (e.g., murals, offsites) and coordinating logistics.
• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• Demonstrated ability to work effectively with large cross-functional teams (engineering, product, design, analytics, operations) and at multiple organizational levels.
• Strong organizational and task-management skills with a proven track record of managing multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to distill complex information into clear updates for executives and diverse stakeholders.
• Proficiency with program management and collaboration tools (e.g., ServiceNow, Microsoft Teams/Outlook, Smartsheet, Shortcut, or similar).
• Ability to identify dependencies and risks, with a structured approach to escalation and remediation.
• Comfortable with a mix of strategic coordination and hands-on administrative tasks.
• Problem-solving mindset, proactive, with strong attention to detail and follow-through.
• Familiarity with agile frameworks and common product development lifecycles.
• Basic data literacy (reading dashboards, interpreting metrics) to inform updates.

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $97,600 to $122k annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and 

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected].

Equal Opportunity Employer

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Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

A Brief Overview

We are seeking a highly organized, proactive Senior Program Manager to orchestrate and communicate progress across a multiple work-stream digital program. This role will operate across development, product, design, operations, and other key business areas to identify dependencies and risks, facilitate decision-making, and maintain program-wide status. The ideal candidate thrives in a fast-paced, collaborative environment, can communicate clearly with both technical and non-technical stakeholders, and is comfortable handling a mix of coordination, reporting, and administrative tasks.

Responsibilities:

• Tracks progress across multiple work streams and ensure alignment with program goals and milestones.
• Identifies, documents, and manages cross-work-stream dependencies and risks; escalate issues as needed.
• Facilitates decision-making by organizing meetings, preparing agendas, capturing decisions, identifying owners, and determining next steps.
• Maintains and socializes the program’s risk register, dependency tracker, and issue log; monitor remediation plans.
• Prepares and distributes weekly program scorecards and updates to leadership and team members.
• Translates technical progress into clear, concise updates for non-technical audiences.
• Supports milestone planning, capacity planning, and alignment across streams.
• Helps define and monitor success metrics, key results, and critical path activities.
• Assists in creating governance artifacts (meeting rhythms, RACI matrices, escalation paths).
• Handles routine administrative tasks (e.g., scheduling meetings, coordinating calendars, arranging logistics for onsite meetings).
• Maintains program documentation and archives, ensuring version control and easy retrieval.
• Proactively identifies process improvements to increase program efficiency and clarity.
• Gathers feedback from teams, propose adjustments to processes, and implement improvements with guidance.