Sr. Program Manager, Digital Customer Experience LCS

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The SR Program Manager for Digital Customer Experiences will be reporting to the Integrated Customer experience manager and will be responsible for working closely with our commercial and market intelligence team to define our unified LCS digital experience strategy and roadmap, establish a standardized approach to digitizing our services, lead our data strategy to maximize value, integrate sustainability into our digital strategy and ensure creation of digital solutions that deliver on business objectives and KPIs.

Your Responsibilities:

• Define and activate our digital customer experiences strategy, including 3-5Y roadmap, sustainability strategy, digital components and data strategy to activate our LCS digital strategy
• Develop a deep understanding of our Digital Customer Experience for services and be an expert for the portfolio to build digital services business models and sustainability solutions
• Collaborate across teams on the design & development of new digital experiences that aligned with our overall Digital Customer Experience strategy
• Engage customers to validate and test digital experiences including VOC, be a customer advocate and develop best practices to operationalize digital strategy and operationalize sustainability as part of LCS.
• Collaborate with Market Intelligence, Capabilities, Operations, Enterprise Sustainability teams and Enterprise Customer Experience Teams
• Advocate for the external customer needs and participate in customer VOC efforts
• Help define and establish a customer focused approach for digitizing current and future services.
• Leadership and Influence: Strong leadership skills with the ability to influence at all levels of the organization and drive large-scale initiatives forward

The Essentials - You Will Have:

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel up to 10%.

The Preferred - You Might Also Have:

• Minimum 8 years' experience in commercial customer facing roles for a services selling environment
• Minimum 8 years' experience launching and supporting product and service
• Minimum 8 years' experience with design thinking methodology, conducting customer VOC and leading customer journey mapping
• Minimum 8 years' experience managing projects from initiation to closure including planning, execution, monitoring and control

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We offer a Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can flex with your personal life.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.