At Chewy, we want all Chewtopians to feel safe, secure as they work, learn and grow as members of our Chewy team. Chewy is seeking an Sr. Program Manager, Business Continuity and Disaster Response to support the Chewy Asset Protection team. This role will lead development of a business continuity program for the Chewy enterprise, supporting all business units, incorporate existing business continuity programs or plans, and develop a disaster response program. The successful candidate will be responsible for maintaining multiple programs, ensuring confidentiality, developing programs and mechanisms from idea to implementation, and have a detailed knowledge of business continuity, risk management, and disaster response. This role requires an experienced business continuity, risk manager, and/or disaster response professional with people leader skills, ability to work in a fast pace dynamic environment, interact with internal stakeholders, and proactively engage with regulatory agencies and Non-Governmental Organizations (NGOs).
- Develop and own the Chewy Enterprise Business Continuity program and integrate current continuity plans that existing organizations may have.
- Develop and own Chewy’s Disaster Response and Preparedness program including natural and/or human-made disaster response.
- Develop a disaster preparedness program, guide, partner to set up logistics for supplies, set up network vendors for technical/remediation support, and partner to increase Chewy’s whole community approach.
- Partner with stakeholders (Finance, Operations, Legal, PR, etc…) to create holistic programs and policies around business continuity and disaster response.
- Manage multiple projects and programs simultaneously, providing regular updates to leadership, and draft proposals to senior leaders for new technology, programs, and preparedness measures.
- Develop and manage training cycles and programs for business continuity and disaster response activities.
- Develop a risk matrix, continually assessing risk, and create risk reduction actions increasing Chewy’s resilience.
- Integrate the business continuity and disaster response programs into existing and future programs such as the Emergency Operations Center (EOC), severe weather reporting, and risk intelligence.
- Bachelor’s degree in related field (Emergency Management, EHS, Analytics and Risk Management, Crisis Management) or equivalent work experience or military service.
- Master’s degree in related field preferred.
- 8+ years of EHS, Emergency Management, Risk Management, or Business Continuity work experience.
- Experience with FEMA’s NIMS and hold certifications (ICS100, ICS200, ICS400, and IS700).
- Experience integrating business continuity programs and supporting disaster response operations including working with local government and NGOs.
- Medical certifications including First Aid CPR/AED, Emergency Medical Technician, or Tactical Casualty Combative Care.
- Certifications in quality management systems, business continuity, or disaster response.
- Ability to work with a team, partner with third-party VPs driving quality of professional service, and analyze data required.
- Ability to utilize technology and database to analyze threats, intelligence, local crime statics, and provide daily/weekly operations briefings.
- Ability to create programs, policies, and implement procedures for business continuity and disaster response.
- Ability to partner with learning teams to create trainings for required compliance.
- Strong communication skills, both oral and written, being able to communication across internal stakeholders and with executive leadership.
- Highly collaborative team player who can build strong relationships with internal and external stakeholders including third-party vendors.
- Capable of delivering high quality work and data driven initiatives on time with the ability to manage multiple different projects or programs simultaneously.
- Ability to be flexible, work through ambiguity, succeed in a fast-paced environment while having the foresight to build mechanisms and develop strategies. Willing to learn new skills and implement new technologies.
- Must be willing to travel up to 40%.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
