Sr. Product Support Specialist

Posted Yesterday
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Milwaukee, WI, USA
In-Office
Senior level
Automotive • Hardware • Other • Energy
The Role
The Sr. Product Support Specialist leads complex customer and product changes, mentors team members, and partners with cross-functional teams to ensure successful execution.
Summary Generated by Built In

Primary Purpose

Leads execution of complex customer and product changes and serves as a subject-matter expert for Customer Change Management (CCM), master data, labeling, and visual decoration. Provides execution leadership, mentors Product Support Specialists, and partners with cross-functional teams and manufacturing plants to reduce risk and ensure consistent execution.

Key Responsibilities
  • Own end-to-end execution of complex or high-risk CCM changes
  • Proactively identify and mitigate execution risks related to timing, data accuracy, and plant readiness
  • Lead creation, validation, and correction of complex BOM structures
  • Serve as escalation point for master data, labeling, and execution defects
  • Own accuracy and completeness of Visual Decoration Slides (VDS) for assigned portfolios
  • Partner with Graphic Arts and plants on complex labeling and decoration changes
  • Act as a trusted execution partner to manufacturing sites
  • Participate in cross-functional discussions to align feasibility and execution constraints
  • Mentor Product Support Specialists and share best practices
  • Identify and support continuous improvement opportunities
Qualifications
  • Bachelor’s degree in Business, Supply Chain, Engineering, Marketing, or related field
  • 5–7 years of experience in product support, operations, or manufacturing
  • Strong understanding of CCM execution, master data, BOMs, labeling, and VDS
  • Demonstrated ability to manage complexity and influence without formal authority
  • Strong communication, problem-solving, and mentoring skills

What you get:

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, perks, and discounts

  • Parental and caregiver leave programs

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program

  • Global market strength and worldwide market share leadership

  • HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

  • Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction.

Who we are:
Clarios is the force behind the world’s most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we’re not just making batteries; we’re shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.
Veterans/Military Spouses:
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion—where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

Equal Employment Opportunity:

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Skills Required

  • Bachelor's degree in Business, Supply Chain, Engineering, Marketing, or related field
  • 5-7 years of experience in product support, operations, or manufacturing
  • Strong understanding of CCM execution, master data, BOMs, labeling, and VDS
  • Demonstrated ability to manage complexity and influence without formal authority
  • Strong communication, problem-solving, and mentoring skills

Clarios Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarios and has not been reviewed or approved by Clarios.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive, with multiple medical plan options plus dental and vision, and eligibility starting on the first day in the U.S. Coverage is also described as including mental-health resources, virtual care, and fertility treatment options.
  • Retirement Support Retirement support is framed as competitive through a 401(k) match structure that is explicitly defined (full match on the first portion of contributions and partial match on the next tier). Vesting expectations are noted as something to confirm, implying the benefit is meaningful but plan specifics can vary.
  • Parental & Family Support Parental leave is described as clearly defined and fully paid for a set duration, including distinctions by delivery type. Family-oriented elements also include adoption-related benefits and dependent eligibility framed as inclusive.

Clarios Insights

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The Company
HQ: Milwaukee, WI
10,001 Employees
Year Founded: 2019

What We Do

Clarios creates the most advanced battery technologies for virtually every type of vehicle. We are a global leader in advanced energy storage solutions, powering one in three of the world’s vehicles. We produce more than 150 million batteries – one-third of the industry’s output – every year, and we continue to build and expand our capacity to meet our customer’s future demand.

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