Company: CGIC
Department: P&C Insurance Solutions
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.
Additional Information: This/these role(s) is/are currently vacant
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our P&C Underwriting and Product Solutions team provides financial security to Canadians by offering superior products and services. Our professional, high performing team strives to deliver effective services and evolves product offerings, to address emerging insurance trends and meet the needs of our clients.
Recognized as the product expert, the Product Specialist provides product expertise and a depth of knowledge of products and solutions in the national, regulatory, legislative and industry environment. You provide leadership in developing and maintaining products to positively deliver value and achieve business objectives. You will maintain and create underwriting and risk selection rules across all portfolios and be responsible for product design and development. You provide product expertise to all programs, initiatives, Manufacturing projects and implementations. You will also be providing product research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.
This role will primarily focus on advancing AI-driven initiatives that enhance and optimize the end-to-end Underwriting Experience through innovative tools, technology, analytics, and process improvements.
How you will create impact:- Provide leadership and subject matter expertise to project teams implementing change that affect product accountabilities. This includes acting as a SME on product accountabilities in the development, maintenance and enhancement of our policy administration systems.
- Support the profitability of portfolios by analyzing, identifying and quantifying potential solutions to identified problems/issues.
Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives. - Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights across teams.
- Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing, and facilitating high level requirement meetings.
- Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
- Provide technical coaching and mentoring to other staff members.
- Identify opportunities within projects to improve delivery, maintainability, and usability.
- Review and assess opportunities for new improvements and functionality based on customer/user feedback and business objectives.
- You have a minimum of 5 years of experience in Underwriting, Claims or Analytics in the insurance environment.
- You have a secondary diploma or degree in a related field.
You have or are working towards the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s). - Having the Agile Certifications is an asset.
- You have expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
- You are able to break down complex variables and derive solutions to address issues in an environment impacted by external forces.
- You have strong understanding and demonstrated experience in working in an agile environment
- You have demonstrated interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Extended work hours may be required.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary is $72,847.00 to $121,411.00 CAD
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Skills Required
- Minimum 5 years of experience in underwriting, claims, or analytics within the insurance environment
- Secondary diploma or degree in a related field
- Chartered Insurance Professional or Fellow Chartered Insurance Professional designation, or progress toward one
- Expert knowledge of insurance products, policy wordings, reference materials, training materials, Insurance Acts, and provincial legislation or requirements
- Demonstrated experience working in an agile environment
- Proficiency in English
- Strong interpersonal and stakeholder relationship skills
- Agile certification
- Bilingualism in English and French
What We Do
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
