Sr Product Owner

      

The Senior Product Owner for the Salesforce CRM – Core Relationships is a strategic technical and business leader who collaborates with cross-functional teams to provide administrative, architectural, and development expertise across within our Salesforce instances. This role is responsible for setting direction, driving discovery, and prioritizing the technical requirements and objectives of stakeholders.
The Senior Product Owner is responsible for defining and translating the product vision into actionable strategies and solutions that drive key business outcomes. This role collaborates closely with engineering leaders, stakeholders, end users, and both functional and technical teams to rapidly deliver high-quality solutions.
At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts.
The ideal candidate will have a track record in establishing effective product management practices with new audiences, as well as deep knowledge of CRM capabilities.

         

          

DUTIES & RESPONSIBILITIES:

• The Senior Product Owner on the Salesforce CRM – Core Relationship product team will participate in defining key measurable outcomes, identify and create user stories, provide direction and prioritization of work for the future of our core CRM technologies for development of a unified CRM on the Salesforce platform for the organization. 

• This person will play a key role on the product team as a visionary leader and partner working closely with the technical lead and delivery team to ensure we deliver the highest value work to the organization in this space and be able to measure effectiveness and results.

• Collaborate with other Product leaders and stakeholders to ensure work prioritization is aligned with Thrivent’s priorities and overall Salesforce CRM – Core Relationship product roadmap as well as to provide product development feedback and direction.

• Continuously innovates and evolves the product in alignment with strategic priorities. Is responsible for creating, maintaining, and evolving the product roadmap.

• Maintain and refine product backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.

• Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product.  Is available for consultation during agile team planning and grooming sessions as needed.

• Works with other product teams/owners to align product roadmaps and sprint plans, and to focus on delivering the maximum business value to the organization.

• Working as a part of an agile team ensures the team is aligned around similar goals and objectives and attending all team meetings.

• Engage with customers and users on a regular basis to uncover implicit and explicit needs.

• Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis.

• Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.

• Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps)).

• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. 

• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. 

Position Qualifications:

Required:

• Bachelor's degree or equivalent work experience.

• 5-7 years relevant business experience with Salesforce as a primary CRM system.

• Salesforce Administrative experience and/or certification.

• Demonstrated ability to translate sales and service business processes into scalable CRM capabilities.

• Strong working knowledge of Salesforce platform capabilities and constraints, including data model design, security/sharing, release management, and configuration standards/governance.

• Proven product ownership skills across discovery through delivery, including problem framing, outcome-based roadmaps, and KPI definition to measure adoption and business impact.

• Strong stakeholder management experience.

• Understand fundamentals of iterative development, software development process and procedures.

• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design

• High level of organization and attention to detail.

• Passion and understanding of new technology and trends.

• Excellent communication, collaboration, and influence skills among all organizational levels; strong facilitation and executive communications skills.

 Preferred: 

• Certified Product Owner or similar certification.

• Salesforce Development experience.

• Hands-on experience with Salesforce Sales Cloud and Service Cloud capabilities and related CRM best practices.

• Experience with CRM integrations and data/identity patterns (APIs, middleware, data quality/mastering, and role-based access) to enable a unified client view.

• Ability to define and operationalize CRM metrics and reporting and communicate insights to senior stakeholders.

• Experience on other technology stacks is a plus.

• Proven success in developing business cases, roadmaps, product execution strategies for complex or large-scope products

• Ability to prioritize work against enterprise, division, and product strategies. Can effectively communicate rationale and impact for prioritization choices.

• Expert in defining high-quality business requirements and proficient in Agile story writing.

• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle

• Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships.

• Ability to demonstrate a strategic visionary approach to the delivery of capabilities in support of sales and service experiences.

• Experience working in large, complex organizational initiatives.

• Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint.

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $132,814.00 - $179,690.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

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