Sr. Product Owner

Sr. Product Owner – Senior Living Market

Who We Are: Transact and CBORD have recently merged to integrate their technologies. Transact is the leader in innovative payment, mobile credential, point of sale & commerce solutions, while CBORD is the world’s leading provider of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12, higher education, acute care, senior living, and corporate campuses.

Position Overview: We are currently seeking a Sr. Product Owner for our Healthcare & Corporate business. This role is pivotal in shaping the future of our integrated end-to-end solution for the Senior Living market for end=to-end capabilities including food & menu management, point-of-sale, table-service & self-service. The Sr. Product Owner will drive product strategy, be responsible for defining and prioritizing product requirements, manage the product backlog, and ensure alignment with business goals and customer needs with focus on the Sr. Living market and clients. This role will act as the voice of the customer & demands proactive management of the product development lifecycle, from concept through delivery, and requires robust collaboration with cross-functional teams within Engineering, User Research, Sales, Marketing.

Key Responsibilities:

• Strategic Product Leadership: Develop and maintain the product vision and roadmap for the Senior Living market ensuring alignment with business objectives and customer needs
• Product Requirements: Develop and clearly communicate product requirements, user stories and acceptance criteria.
• Gather Business Needs: Collaborate with key stakeholders to gather and refine business needs, translating them into actionable deliverables.
• Agile Leadership: Lead and participate in agile ceremonies like sprint planning sessions, backlog grooming and retrospectives.
• Define, and Prioritize and Manage Product Backlog: Manage the product backlog, prioritize features, and ensure it reflects the product vision and business priorities
• Go-to-market Support:  Collaborate across multiple teams in developing go-to-market strategies, product documentation, and training materials.
• Market and Client Insight: Conduct rigorous market research and gather client & partner feedback to continually refine product enhancements
• Innovation: Initiate and test minimum viable products (MVPs) to validate concepts swiftly and effectively, and monitor project execution until completion
• Product Advocacy and Communication: Champion the product for the Sr. Living market, articulate its value to stakeholders, and coordinate product rollouts and sales training.
• Cross-Functional Collaboration: Work alongside various teams within the company to drive cohesive efforts towards common objectives and ensure the product meets market needs
• Data Analysis and Metrics: Track key performance indicators (KPIs) and analyze data to measure product performance and identify areas for improvement
• Problem-Solving and Decision-Making: Identify potential issues, assess risks, and make informed decisions to ensure successful product delivery.
• Leadership and Team Management: They lead and guide product teams, providing direction, support, and mentorship.
• Subject Matter Expert: Serve as the subject matter expert, answering questions and providing guidance to internal teams.

Qualifications:

• Experience: 5+ years in B2B SaaS product management, with a proven track record of successful product launches and market penetration
• Experience in Senior Living, Point of Sale, and/or Food Production is preferred
• Skills:
  • Proven analytical and strategic thinking abilities
  • Excellent communication, leadership, and relationship-building skills
  • Strong familiarity with Agile methodologies
• Characteristics: A proactive, innovative problem-solver passionate about client engagement and adept at managing complex projects

 Who You’ll Work With: The Sr. Product Owner acts as a vital link between the product, internal stakeholders, and external clients. They assist sales, support product education, ensure smooth implementation, and align product strategy with client needs. They also translate company strategy, collaborate on roadmap execution, and oversee software releases for quality and client satisfaction.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus/CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.