At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities. Applies comprehensive knowledge of AI technologies, servicing models, content and knowledge ecosystems, information seeking behavior, and regulatory environments to deliver meaningful business outcomes.
Leads a multi-horizon product road map, launching with focused scope to enable rapid learning while ensuring alignment with enterprise strategy, governance standards, and risk requirements. Demonstrates strong product judgment and partners closely with business stakeholders to shape priorities and take action on insights. Communicates milestones, insights, progress, and metrics to stakeholders across the organization.
Responsibilities
- Product Vision and Strategy Development — Develops and maintains a clear vision for the Interactive Help product and experience, spanning client experience, AI-enabled capabilities, content and knowledge foundations, and servicing outcomes. Establishes and evolves the product road map across near- and longer-term horizons. Leads and coordinates cross-functional teams across technology, product, content, operations, and risk to shape product direction and delivery. Leverages client research, behavioral insights, and in-market learning to inform product strategy and execution.
- Achieves Business Results — Through leadership of cross-functional teams, ensures Interactive Help meets or exceeds standards for client experience, business performance, compliance, and operational efficiency. Monitors and interprets performance metrics such as digital completion, containment, client satisfaction, and quality measures, using insights to drive continuous improvement and inform expansion decisions.
- Adoption, Enablement, and Governance — Partners with servicing, operations, and change leaders to support adoption of new capabilities and ensure Interactive Help is integrated effectively into existing service models. Helps ensure firm investment is optimized toward the highest-value outcomes, operating within established governance, risk, and quality frameworks to support sustainable scale.
Qualifications
Required:
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 8+ years of total relevant work experience
Preferred:
- Experience leading client-facing digital products or experiences that leverage AI, automation, or advanced analytics
- Demonstrated success taking products from ideation through scaled adoption, using learning and data to inform priorities
- Experience working with cross-functional teams including engineering, product, content, operations, and risk/compliance
- Familiarity with AI-enabled knowledge, search, or virtual assistant capabilities, including intent recognition and response orchestration
- Strong understanding of digital servicing models and optimization of digital self-service experiences
- Experience supporting adoption of new tools or capabilities within established operating models
- Ability to partner effectively with business and operations leaders to align product outcomes with associate and client needs
- Experience operating in regulated environments, balancing innovation, client experience, and risk management
- Strong analytical, communication, and stakeholder management skills, with the ability to influence and align diverse partners
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
$122,000.00 - $209,000.00 for the location of: Maryland, Colorado, Washington and remote workers$135,000.00 - $230,000.00 for the location of: Washington, D.C.
$153,000.00 - $261,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This job posting is expected to be available until:
05/15/2026Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Learn more about our benefits.
Top Skills
What We Do
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on—now, and over the long term.
Headquartered in Baltimore, Maryland, we provide an array of mutual funds, subadvisory services, separate account management, recordkeeping, and related services for individuals, advisors, institutions, and retirement plan sponsors.
At T. Rowe Price, we believe in strategic investing. It has guided how we do business for more than 80 years, and it’s driven by independent thinking and rigorous research. So our clients can be confident that we’ll strive to select the right investments as we help them achieve their objectives. Strategic investing means that we don’t stop at surface level analysis. Instead, we go beyond the numbers. Our investment professionals travel the world, visiting the companies they evaluate. It’s this passion for exploration and understanding that has helped inform better decision-making and prudent risk management for our clients since its founding by Thomas Rowe Price Jr. in 1937.
