Team Description
As the product leader for Pendo Predict, you’ll be responsible for leading Pendo’s newest AI product. Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
You’ll create and maintain a vision for this product area and communicate and evangelize that vision within Pendo. Finally, you’ll be a strong cross-team partner in Sales, Support, Customer Success, Marketing, and Partnerships as the subject-matter expert for this area.
Role Responsibilities
- Communicate the “why” to different stakeholders
- Experiment with different approaches to solving problems and track which ones work best
- Define clear OKR's that measure customer satisfaction and business impact
- Interact daily with various functions, e.g. other PMs, engineering, and design.
- Define problems to be solved, desired outcomes, and delivery plans
- Engage in customer calls for discovery, roadmap discussions, and partnerships creation
Minimum Qualifications
- 4+ years of experience working in the B2B SaaS Enterprise Platform space, at least 2 years of ML\AI product experience
- Proven ability to bring a new product/feature to market in the b2b space, experience going from 0 to 1 in new product launch, using AI tools to amplify velocity
- Excellent communicator in English
- Experienced with product growth and email marketing campaign orchestration, with a strong understanding of customer engagement.
- Ability to create delivery plans and stay agile, taking decisions despite uncertainties
- Navigates successfully in matrix organizations
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Top Skills
What We Do
Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.
Why Work With Us
Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.
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