Sr. Product Manager

ABOUT THIS POSITION

Waystar is seeking a smart and creative Senior Product Manager with hands on experience in Healthcare Revenue Cycle Management. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly useable software. This professional self-starter will report to a Director, Product Management and work closely with User Experience team and Technology teams. The Senior Product Manager will lead cross departmental strategic product initiatives coordinating with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in revenue cycle and have a passion for solving those problems.

WHAT YOU'LL DO

• Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development 
• Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities
• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
• Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
• Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
• Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
• Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases

WHAT YOU'LL NEED

• You know how to execute and like to roll up your sleeves to get things done
• You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
• You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar
• You have at least 2 years software build experience and have led the end-to-end build of at least 2 medium scale features/upgrades and brought them to market
• An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company
• Significantly contributed on a team that designed, built, or used Revenue Cycle Management products
• Organizing market research including analyzing customer segments and industry trends
• Possess robust technical fundamentals, especially when it comes to building software
• Problem solving skills; able to analyze a problem and design creative solutions 
• Attention to detail; extraordinary eye for usability and the customer experience 
• Excellent written communication skills; able to succinctly convey complex ideas through the written word
• Great people skills; able to facilitate, negotiate and persuade stakeholders
• Flexible and agile; able to rapidly adapt to changing situations and inputs
• College Degree required; Business or Computer Science degree preferred

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.