About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Senior Product Manager for Dialpad Sell, you’ll lead the strategy, roadmap, and delivery of our AI-powered outbound sales solution. From seller-focused capabilities that support outbound sales engagement and workflow optimization to the tools and insights managers and leaders need to onboard and coach their teams effectively, your product will help revenue teams connect with prospects more effectively and close deals faster.
This position reports to our Senior Director of Product Management and has the opportunity to be based in our Tempe, US Office.
What you’ll do
- Own product strategy and roadmap for the Sell business line, defining what to build, when to do it, and why it matters.
- Develop a deep understanding of customer problems and business opportunities to inform and support product decisions and guide prioritization.
- Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.
- Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions.
- Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.
- Champion your product, both internally and externally, to generate excitement and ensure alignment.
- Approach your role with a growth mindset and a willingness to roll up your sleeves to solve problems as they arise.
Skills you’ll bring
- 8+ years of experience building a B2B SaaS product.
- Expertise and/or experience working on a sales communication or revenue insights product. This may include sales engagement and workflow automations/integrations, coaching & analytics, as well as telephony and compliance.
- Proven ability to lead complex products with multiple stakeholders and dependencies.
- Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
- Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.
- A data-driven mindset with the ability to define KPIs and make informed trade-offs.
- Excellent communication skills — able to influence without authority and clearly articulate decisions.
- Comfort operating in ambiguity and driving clarity in fast-evolving environments.
- Bachelor's degree or equivalent practical experience.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 8+ years of experience building a B2B SaaS product
- Experience working on a sales communication or revenue insights product.
- Proven ability to lead complex products with multiple stakeholders
- Experience working with engineering teams on sophisticated systems
- Fluency in AI systems
- A data-driven mindset
- Excellent communication skills
- Comfort operating in ambiguity
- Bachelor's degree or equivalent practical experience
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
