HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Sr Product Manager is responsible for maximizing the success of their products by analysis, planning and execution throughout the entire product lifecycle. This includes gathering and prioritizing market/product requirements, defining the product vision and goals, and collaborating with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products and ensure revenue and client satisfaction goals are met.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
Essential Job Duties
- Define and execute the product strategy for enterprise data insights leveraging Snowflake Cloud Data Platform.
- Partner with Data Engineering, Analytics, AI/ML, and business stakeholders to transform enterprise data into actionable insights.
- Identify opportunities to unlock business value through self-service analytics, ad hoc reporting, dashboards, and predictive models.
- Drive the product roadmap for enterprise reporting, data exploration, and advanced analytics capabilities.
- Evaluate and recommend modern BI, analytics, and AI tools that complement Snowflake to maximize business value (e.g., Power BI, Tableau, Sigma, ThoughtSpot, dbt, Databricks, Cortex AI, etc.).
- Identify opportunities to leverage machine learning and AI to automate insight generation and decision support.
- Define product requirements for predictive models supporting fraud detection, anomaly detection, forecasting, provider performance, and operational optimization.
- Champion the use of AI-powered analytics, natural language querying, and generative AI capabilities to improve data accessibility.
- Evaluate emerging AI technologies and Snowflake-native capabilities to continuously enhance enterprise analytics.
- Establish KPIs to measure the effectiveness, adoption, and business impact of data insight products.
- Conduct regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders.
- Prepare and present new product business cases to senior leadership.
- Partner with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment.
- Partner with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns, collaborating on packaging and pricing, assisting with large/complex sales opportunities, etc.
- Partner with Implementation teams to ensure products can be implemented and configured efficiently based on varying market/client needs and help troubleshoot any bottlenecks through product enhancements and/or improved tooling.
- Partner with Support and Client Success teams to facilitate smooth product releases, intake and understand customer feedback, and help troubleshoot product support call drivers.
- Ensure accessibility and usability standards are met, particularly for caregivers, members, and clinicians.
- Work with engineering and architecture teams to balance new feature development with technical debt, performance, and security considerations.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- 5+ years of experience in Product Management preferably in the health IT vendor space with experience in both strategic and tactical capacities.
- 3+ years of experience in home health and/or home care solutions.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
- Deep understanding of SaaS business models, pricing, and customer management.
- Advanced product roadmap planning and prioritization skills.
- Proficiency in customer journey mapping and VoC analysis.
- Excellent cross-functional leadership and decision-making skills.
- Ability to leverage data analytics to drive decisions.
- Expert-level communication skills for eliciting and understanding customer needs, conveying vision, authoring complex product requirements, and delivering crisp market-facing documents and presentations.
- Ability to develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of the product.
- In-depth understanding of Agile Product Management and Development principles. Classroom Agile/Scrum training or certification a plus.
- Familiarity with SaaS business model and associated product health metrics and configuration concepts.
- Experience in defining and/or executing on go-to-market strategies and plans.
- Working experience with Jira, Confluence, Aha!, or similar tools.
- Familiarity with API integration development, 3rd party support, web application framework and database concepts.
- Ability to communicate clearly and build strong relationships with customers and internal team members.
- Experience working with overseas business analysts and engineering teams
Skills Required
- 5+ years of experience in Product Management, preferably in health IT vendor space
- 3+ years of experience in home health and/or home care solutions
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- Deep understanding of SaaS business models, pricing, and customer management
- Advanced product roadmap planning and prioritization skills
- Proficiency in customer journey mapping and Voice of Customer (VoC) analysis
- Excellent cross-functional leadership and decision-making skills
- Ability to leverage data analytics to drive decisions
- Expert-level communication skills for eliciting customer needs and authoring product requirements
- In-depth understanding of Agile Product Management and Development principles
- Classroom Agile/Scrum training or certification
- Experience defining and/or executing go-to-market strategies and plans
- Working experience with Jira, Confluence, Aha! or similar tools
- Familiarity with API integration development, 3rd party support, web application frameworks, and database concepts
- Experience working with overseas business analysts and engineering teams
- Ability to ensure accessibility and usability standards for caregivers, members, and clinicians
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
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