Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Job Title: Senior Product Manager – Data and AI agents
Location: Palo Alto, California, USA (hybrid, onsite two days a week)
Full-Time | Product Management
About Uniphore
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, and text and how to analyze all types of data.
Why Join Uniphore?
AI-First Culture: Be at the forefront of AI innovation in one of the most dynamic and high-growth sectors—enterprise AI.
End-to-End Ownership: Work on a vertically integrated AI stack that spans data ingestion, processing, modeling, and experience delivery.
Global Scale: Serve Fortune 500 clients across diverse industries and geographies.
Collaborative Teams: Join a diverse, highly skilled product and engineering organization where your voice matters.
Make a Tangible Impact: Drive the development of data and AI-driven products that empower real-world enterprise use cases.
Role Overview We are looking for a Senior Product Manager with strong experience in building and launching data-driven AI products—especially those that utilize both structured and unstructured data. In this role, you will drive the product vision for Uniphore’s Business AI Cloud. You’ll collaborate closely with Engineering, Data Science, and GTM teams to deliver scalable, intelligent data products that fuel AI agents.
Key Responsibilities
Product Strategy & Execution
Execute the roadmap for data and AI-enablement products, ensuring they align with customer needs and business goals.
Champion AI-native thinking in how products are designed, tested, and iterated
Drive partnership through product execution with Data and AI ecosystem players
Data Product Leadership
Drive data-readiness products for customers to leverage ETL, RAG, fine-tuning with their proprietary data for their AI agents
Collaborate with cross-functional engineering teams to ensure that data pipelines are optimized for model training and real-time inference.
Define user journey and create User experience visions for UI and front end engineering teams
Customer-Centric Development
Deeply understand enterprise customer needs and translate those into actionable product requirements.
Work closely with customers and customer success teams to ensure adoption and satisfaction.
Ensure that features are scoped with customer needs and business value in mind.
Cross-Functional Influence
Over-communicate and resolve cross-functional dependencies to ensure smooth delivery of the products
Clearly communicate your product vision and influence without authority to rally stakeholders behind it.
Work closely with Engineering to translate customer needs into execution with world-class user experience.
Qualifications
Strong customer empathy and a record of internalizing customer feedback to drive product development with engineering.
Proven success in shipping data products, especially those handling structured and unstructured data.
Experience building data readiness systems for AI pipelines.
Experience building AI and agentic platforms/products
Ability to drive alignment across technical and non-technical teams, balancing long-term vision with near-term deliverables.
Savvy in using AI tools to clearly communicate product management vision and execution.
5+ years of experience in product management with a focus on AI or data-centric platforms.
Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
.png){kind=logo}
