CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
CentralReach Essentials is the leading all-in-one AI-powered autism and IDD care platform specifically designed for small and startup therapy providers. We’re seeking a Senior Product Manager to help grow and evolve this product as we expand our revenue cycle, practice management and clinical capabilities.
This role is designed for a Senior Product Manager who is comfortable operating at the intersection of strategy and hands-on execution. You will leverage your experience in revenue cycle and/or claim management products to contribute to the CR Essentials product direction while owning end-to-end delivery of complex initiatives across the platform. Success in this role requires navigating ambiguity, deeply understanding real-world clinic workflows, and building solutions that work across disciplines without compromising CentralReach’s ABA strengths.
What You’ll Do
- Partner with Product Leadership to help define and evolve the CR Essentials product strategy, particularly around RCM and practice management
- Own execution for key areas of the CR Essentials roadmap, from discovery through delivery
- Help balance the complex needs of care practices while delivering a lightweight, user-friendly experience for our users
- Translate complex clinical, operational, and billing workflows into clear, scalable product solutions
- Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams
- Define and track success metrics focused on operational efficiency, accuracy, and customer impact
- Leverage AI tools in your work and partner with internal AI experts to evolve our AI-based product capabilities
What We’re Looking For
- Bachelor’s degree or equivalent work experience
- 5-8+ years of experience in product management, preferably in claims management, healthcare or workflow-intensive B2B software
- Strong understanding of practice management and claims or payer workflows, including scheduling, authorizations, billing, and reporting
- Experience supporting or designing for healthcare and billing professionals
- Experience leveraging AI tools in product management and developing AI-based product capabilities
- Proven ability to operate effectively in ambiguous problem spaces and influence outcomes through strong product judgment and execution
- Preferred candidates will have direct experience in the RCM / Claims Management domain
This role plays a critical part in ensuring CentralReach can support therapy practices of all sizes across the country and empower those therapists to have a meaningful impact on the lives of their patients.
#LI-Remote
Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
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Skills Required
- Bachelor's degree or equivalent work experience
- 5-8+ years of experience in product management
- Experience in claims management, healthcare, or workflow-intensive B2B software
- Strong understanding of practice management and claims or payer workflows, including scheduling, authorizations, billing, and reporting
- Experience supporting or designing for healthcare and billing professionals
- Experience leveraging AI tools in product management and developing AI-based product capabilities
- Ability to operate effectively in ambiguous problem spaces and influence outcomes through product judgment and execution
- Direct experience in revenue cycle management or claims management
What We Do
CentralReach’s story started in 2012 at an ABA clinic in Pompano Beach, Florida. The company's founder, a practicing Board Certified Behavior Analyst, was drowning in manual work – from paper billing and clinical data collection to clinical reporting.. With client outcomes in mind, she created a technology-based solution that reduced time-consuming administrative work and freed her to spend time where it matters most – serving clients. Today, under the leadership of Chris Sullens, award-winning CEO in the technology space, CentralReach remains committed to its founding mission: leveraging technology to support individuals with autism and intellectual and developmental disabilities and addressing the growing Autism and IDD care gap. Now the leader in its field, CentralReach continually strives to propel the industry forward through cutting-edge technology, an unrelenting commitment to excellence, and a culture devoted to serving the growing neurodiverse population. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Why Work With Us
We are a mission-driven team who are lucky to get to impact and advance the future of autism and IDD care software. CentralReach is growing quickly, which provides the opportunity to learn and grow from within. We strive to provide career pathing opportunities, as well as leadership and management development training opportunities.
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