Sr Product Manager - Contact Center Technology

Your Impact
In this role, as a Senior Product Manager for Contact Center Technology, you will lead the creation of strategy and vision for emerging and next-gen products that will be used by our retail customers this will include working with and aligning vendor roadmaps with our internal product roadmaps and vision. By collaborating with your team and partnering with internal and external stakeholders, you're empowered to drive projects independently and make a significant impact on a Fortune-50 business.
Shape the future of Retail Tech
As a Senior Product Management leader, you'll get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top 50 CIOs. You'll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future.
Here, you can bring your unparalleled experience to the product domain while actively contributing to the long-term product strategy of the entire organization. With a laser focus on specific strategic product areas, you can take full ownership of the end-to-end delivery process. Leveraging your skills, you'll be able to apply your knowledge across a diverse range of product portfolios, pushing boundaries and elevating innovation to new heights.
Innovate in Charlotte
This position is based at our on-site Tech Hub in Charlotte, North Carolina. Lowe's Tech Hub is an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site barista and Zen Garden, and other perks to enhance your work experience.
Key Responsibilities

• Collaborate with leaders and business partners to define product vision, set OKRs, and manage internal and vendor roadmaps to deliver enhancements and improvements with a clear sense of urgency.
• Partner closely with the vendor to ensure standards, oversee delivery of enhancements, and proactively address issues impacting performance.
• Enhance the customer experience by designing impactful features, identifying opportunities for innovation, and staying ahead of competitive trends.
• Deliver autonomously on OKRs, provide clarity and prioritization across teams, and ensure product solutions are both usable and viable while aligning with partners.
• Use product analytics and insights to track product health, drive market fit, influence stakeholders, and build alignment through data storytelling.

Minimum Qualifications

• Bachelor's Degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree) and 5 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing or equivalent experience.
• 3 years of experience in product and/or experience management
• Experience in an agile software environment with strong writing ability
• Experience working cross-functionally in a large organization with senior leadership
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Skills/Experience
*We encourage you to apply even if you do not have all the preferred skills or experience. *

• Master's Degree in business administration or similar advanced degree or equivalent experience.
• Experience providing guidance and direction to cross-functional resources
• Certified Scrum Product Owner

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.