Chamberlain Group
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Oak Brook, IL, USA
Hybrid

Sr Product Manager, Connected Services

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This role is within Chamberlain Group's Product Management function. A successful incumbent is expected to (i) Develop, communicate and implement a vision and roadmap for one or more products in our portfolio to deliver a best-in-class software experience and achieve and surpass goals and business objectives, including user acquisition, engagement, retention, market share, sales and profitability; (ii) lead the new product development process within our Connected Services team from concept through commercialization, including voice of customer research, definition of customer and product requirements, marketing planning and value proposition, and track financial performance.

  • Develop, communicate and implement a vision and roadmap for one or more product portfolios to deliver a best-in-class software experience and achieve and surpass goals and business objectives, including user acquisition, engagement, retention, market share, sales and profitability
  • Lead the new product development process within our Connected Services team from concept through commercialization, including voice of customer research, definition of customer and product requirements, marketing planning and value proposition, and track financial performance
  • Deliver flawless user experiences across all customer, partner, and dealer facing products
  • Support achievement of full P&L objectives for the business unit, driving profitability, volume growth and market share, as well as execution of product and services
  • Lead cross-functional collaboration to develop and deliver connected services required for product portfolio; drive the implementation and sustaining of the end user connected experience, including uncovering real-time consumer insights, driving user experience requirements, creating business cases or anticipated reach and impact and winning value propositions
  • Ensure product portfolio visions and roadmaps support and align with the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis should be on fast-paced new product development, sustaining product support and insight driven; ensuring software strategy aligns with the hardware and solutions strategy in order to deliver compelling user experiences
  • Develop and implement the strategy for their product portfolio, brand, and channels; partner with BU product team, marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead the creation of end-to-end operational plans to drive profitability, grow and scale the business; work cross functionally to ensure achievement of product line objectives
  • Serve as a Product Owner leading the development and owning the implementation and sustaining of end user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
  • Advise and assist senior leaders in developing key go-to-market partnerships, including inorganic activities (M&A, licensing, connected service integrations) to support the BU product line growth and connectivity strategy
  • Represent the company with major customers, competitors, trade associations, government agencies, professional societies and similar groups
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
  • Protect Chamberlain Group's reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.


Qualifications:

  • Bachelor's Degree in Business, Marketing, Science, Computer Science, Engineering or related field
  • 5+ years in Product Management, Engineering, or in a Product Owner role
  • Ability to work in Matrix and Agile software development environment
  • Understand and have experience with Agile Scrum methodologies or other commonly used tools
  • Ability to travel up to 25% - domestically and internationally


Preferred Qualifications:

  • Master's in Business Administration
  • Prior experience working with hardware and software offerings
  • Experience managing product portfolio with multiple categories
  • Comfortable interacting with highly technical development teams


Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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What are Chamberlain Group Perks + Benefits

Chamberlain Group Benefits Overview

We are pleased to provide employees with benefit options that are generous, competitive, and provide employees and their family with the protection they may need against illness and/or loss of income. These benefits are part of your total compensation package which includes several benefits described in this New Hire Guide. We regularly compare our benefit plans to the market to ensure we remain competitive in our offerings and pricing and that we are providing benefits relevant to our employees.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks
Personal development training

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