The Role
The Senior Product Manager - AI Platform will lead the development of AI infrastructure and enhance platform capabilities, ensuring efficient AI feature delivery and governance.
Summary Generated by Built In
About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Role Overview
We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.
We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.
What You’ll Do
AI Platform Strategy
- Define the roadmap for HighLevel’s AI platform layer.
- Identify core AI primitives that should be centralized across the company.
- Ensure platform capabilities enable teams to ship AI features faster.
- Define the roadmap for HighLevel’s AI platform layer.
- Identify core AI primitives that should be centralized across the company.
- Ensure platform capabilities enable teams to ship AI features faster.
AI Infrastructure & Capabilities
Design and evolve platform systems including:
- LLM and model orchestration
- Agent frameworks and tool usage
- Context and data pipelines
- AI evaluation and monitoring
- Guardrails and governance frameworks
- LLM and model orchestration
- Agent frameworks and tool usage
- Context and data pipelines
- AI evaluation and monitoring
- Guardrails and governance frameworks
Internal Developer Enablement
- Build tools and abstractions that simplify AI development for product teams.
- Provide documentation and reusable building blocks.
- Reduce duplicated effort across teams.
- Build tools and abstractions that simplify AI development for product teams.
- Provide documentation and reusable building blocks.
- Reduce duplicated effort across teams.
Reliability, Performance & Cost
- Define performance and reliability standards for AI systems.
- Work with engineering to optimize inference latency, cost, and scalability.
- Define performance and reliability standards for AI systems.
- Work with engineering to optimize inference latency, cost, and scalability.
Responsible AI & Governance
- Embed safety, compliance, and transparency into AI platform design.
- Partner with security and legal teams on governance frameworks.
- Embed safety, compliance, and transparency into AI platform design.
- Partner with security and legal teams on governance frameworks.
What Success Looks Like
- Product teams can ship AI features faster
- Reduced duplication of AI infrastructure
- Reliable and scalable AI platform services
- Consistent AI output quality across products
- Product teams can ship AI features faster
- Reduced duplication of AI infrastructure
- Reliable and scalable AI platform services
- Consistent AI output quality across products
Minimum Qualifications
- 8–10 years of product management experience
- Experience working on technical platforms or developer infrastructure
- Strong understanding of AI systems and LLM architectures
- Ability to operate independently with high ownership
- 8–10 years of product management experience
- Experience working on technical platforms or developer infrastructure
- Strong understanding of AI systems and LLM architectures
- Ability to operate independently with high ownership
Preferred Qualifications
- Hands-on coding or AI prototyping experience (1–2+ years)
- Experience building AI platforms, ML infrastructure, or developer tools
- Familiarity with agent frameworks, vector databases, and evaluation systems
- Hands-on coding or AI prototyping experience (1–2+ years)
- Experience building AI platforms, ML infrastructure, or developer tools
- Familiarity with agent frameworks, vector databases, and evaluation systems
Who This Role Is For
- Technical PMs who enjoy building foundational systems.
- Builders who work closely with engineering and architecture.
- Product managers comfortable prototyping ideas and validating solutions quickly.
- Technical PMs who enjoy building foundational systems.
- Builders who work closely with engineering and architecture.
- Product managers comfortable prototyping ideas and validating solutions quickly.
Why Should You Join Us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
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Skills Required
- 8-10 years of product management experience
- Experience working on technical platforms or developer infrastructure
- Strong understanding of AI systems and LLM architectures
- Ability to operate independently with high ownership
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
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The Company
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
