Coupa Pay is the leading global payment platform, offering a one-stop shop for B2B payments and financing needs so companies can pay smarter. By partnering with leading financial institutions and payment technology providers, Coupa continually delivers customer value while meeting the evolving needs of our customers.
As a Senior Product Manager on the Coupa Pay team, you will drive product initiatives that deliver innovation, strengthen adoption, and unblock customers. This role calls for someone who thrives in ambiguity, builds trust across teams, and uses data to inform decisions. You bring a strong bias for action, deep curiosity about how our products work end-to-end, and a genuine desire to make both customers and colleagues successful.
What you’ll do:
- Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Growth teams to align on scope, dependencies, and delivery approach.
- - Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health.
- - Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution.
- - Translate customer feedback and usage data into clear product requirements and prioritization recommendations.
- - Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently.
- - Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews.
What you bring to Coupa:
- 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments.
- Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders.
- Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions.
- A track record of resolving complex customer issues and turning escalations into durable product or process improvements.
- Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
- A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support.
- Comfort operating with incomplete information and adapting quickly as priorities shift.
- Preferred Skills:
- Experience in Accounts Payable, Payments, Procurement, or related Finance/Procurement domains.
- Familiarity with SQL and comfort querying data directly to answer product questions.
- Experience working with or presenting to customer advisory boards or executive audiences.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 7+ years of product management experience
- Demonstrated ability to lead cross-functional initiatives from ambiguity to delivery
- Strong analytical skills with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau)
- Track record of resolving complex customer issues and driving durable product or process improvements
- Excellent written and verbal communication skills with ability to influence stakeholders
- Collaborative, roll-up-your-sleeves mindset and sound judgment
- Comfort operating with incomplete information and adapting as priorities shift
- Experience in B2B SaaS, fintech, or payments
- Familiarity with SQL and comfort querying data directly
- Experience working with or presenting to customer advisory boards or executive audiences
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
