About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re assembling a world-class team of curious problem solvers who are passionate about keeping humans first in this new age of AI technology. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team that works hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work.
We’re looking for a Sr. Product Designer who’s excited to explore a variety of product challenges across Dialpad. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable, AI-powered experiences that help people connect and communicate better.
This role is a great fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools as part of a growing design practice.
What you'll do- Lead complex, high-impact product initiatives from discovery to release.
- Ship regularly: prioritizing real-world impact over pixel-perfect mockups.
- Design AI-powered features and workflows that feel intuitive, are trustworthy, and useful.
- Work alongside engineers to refine implementation details and ensure high-quality execution.
- Ship front-end development into the codebase.
- Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
- Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
- Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
- Identify new opportunities where AI and automation can create meaningful value for customers.
- Mentor other designers and elevate the craft, speed, and quality of how the team ships.
- Have 5+ years of experience shipping high-quality, thoughtful product design work.
- Demonstrate a strong track record of delivered experiences.
- Be highly comfortable navigating ambiguity and leading complex projects independently.
- Think in systems: designing cohesive end-to-end experiences rather than isolated screens.
- Comfortable working in front-end code and deeply collaborating with engineering.
- Experience working with AI tools and designing AI-enhanced experiences.
- Communicate clearly and persuasively across disciplines, including with leadership.
- Care deeply about craft, detail, usability, and measurable product outcomes.
- Proactively identify problems, propose improvements, and drive work forward without waiting for direction.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 5+ years of experience shipping high-quality product design work
- Strong track record of delivering product experiences
- Ability to navigate ambiguity and independently lead complex projects
- Systems-thinking approach to designing cohesive end-to-end experiences
- Comfort working in front-end code and collaborating deeply with engineering
- Experience working with AI tools and designing AI-enhanced experiences
- Clear and persuasive communication across disciplines, including leadership
- Strong attention to craft, detail, usability, and measurable product outcomes
- Proactive problem identification, improvement proposals, and independent execution
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
