Sr. Product Data Analyst

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We are …

a team of designers, strategists, engineers, writers, researchers and product folks based in downtown Boston. Over the past ten years, we’ve quietly transformed home security from an outdated, unfriendly industry to something elegant, thoughtful, and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus, CNET, the Wirecutter and PCMag all named us their Editors’ Choice for home security.

The Job …

As a Sr. Product Data Analyst, Monitoring at SimpliSafe, you will be responsible for providing insights and recommendations that help to optimize the performance of SimpliSafe's monitoring service portfolio. You will work closely with cross-functional teams including Product Management, Engineering, UX Design/Research, and Marketing to understand business requirements and identify opportunities for growth within the Monitoring organization.

The role involves designing, implementing, documenting and maintaining data sources that allow for efficient collection and evaluation of BI data. To provide answers to the businesses’ most critical questions, the analyst will identify, transform and combine data sources, creating dashboards and reports to provide visibility into key metrics and to explore relationships between customer data and outcomes of interest. 

Success is defined as thoughtful, accurate, and timely delivery of key data sources and analysis, both as requested by stakeholders and independently driven. 

 Your responsibilities include:

• Partner with Product Management to define and understand Monitoring KPIs including engagement and cost models.
• Analyze large, complex data sets to identify trends, patterns, and insights that will drive business decisions.
• Develop and maintain dashboards and reports that track KPIs for product performance and user behavior.
• Collaborate with Engineering teams to define and measure metrics for new product features and enhancements.
• Support UX/UI design decisions with data-driven insights and recommendations. 
• Communicate complex data findings in a clear and concise manner to both technical and non-technical stakeholders.

You’ve got ... 

• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, or Computer Science.
• Up to 3 years of experience in a data analytics role, with a focus on product analytics.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Proficiency in SQL and data visualization tools such as Tableau, Looker, or Power BI.
• Strong analytical skills and ability to work with large, complex data sets.
• Experience with statistical analysis and experimental design.

 What Values You’ll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].