Sr. Product Associate Collections CCB

Job Description
JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels.
The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers and users increasingly expect.
In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Collections and Recovery, focused on developing innovative offerings for our internal users.
We are seeking a highly motivated Product Manager to play an active role in defining and executing our product roadmap. This position provides management and leadership in executing timely delivery of the Collections Product roadmap and prioritized book of work; responsible for driving execution of initiatives and managing stakeholders across the firm to ensure effective coordination and delivery; Manages within the Collections Platforms Area including key initiatives, backlog management and prioritization, application support and modernization, cross-product incoming and outgoing dependencies to support the CCB roadmap which is critical to the successful delivery of initiatives. Partners with PO's/APO's/Agility Leads/Designers and Legal Compliance Risk and Control partners across the firm to execute delivery while driving continuous improvements
The role of Product Manager is a complicated and ever evolving one that requires individuals in the role to be able to act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls. With this assignment comes the responsibility for directly and actively managing the Area Product backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, and working within established norms in partnership with the agility leads and engineering leads. Additionally this role works across multiple products and across lines of business and functions to execute transformational strategies aligning with innovative capabilities and data analytics to deliver the target state.
A successful candidate will be passionate about our mission of delivering a refined end-to-end journey that addresses the needs of customers facing financial hardship, through Omni-channel options and data driven interactions. Strives to meet customers where they are, in their channel of choice and provide options for them to resolve their debt. Focused on customer and associate satisfaction through research which drives our designs. By focusing on the customer and associate, we decrease net credit losses thereby delivering for our Shareholders.
Job Responsibilities:

• The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires the analyst to be able to act with authority and interact with skill and confidence across the entire product, their assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.
• This person should have the ability to look at all sides of the product in question extremely well, and must possess good communication and organization skills.
• The successful candidate will be able to identify and engage the right people when needed and foster sense of urgency when facing headwinds that put timelines at risk.
• The successful candidate will be required to understand and work within the product ownership model, combined with a level of business acumen to help drive requirements and prioritization.
• Daily responsibilities will include leading of the development teams as well as partnering with the Collections Applications Support team to enable them to resolve issues and communicate effectively.
• The successful candidate will be required to understand emphasize controls and monitoring in every initiative they support.
• The successful candidate will be responsible for directly and actively managing the development team backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, establishing the new set of norms in partnership with the agility leads and engineering leads and monitoring and utilizing the agility metrics to improve how they manage the priorities and backlog of assigned teams.
• The successful candidate will be required to understand and become familiar with the governing policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details.
• Continually drive Collections and Recovery products towards a meaningful balance between user needs, business objectives and technical feasibility
• Facilitate and drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Partner with senior product owners to progress the Collections product roadmap; act as voice of the customer and drive product vision in forums where senior product owners are not present

Required Qualifications, Capabilities, and Skills:

• 3+years product management experience, or equivalent - including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps
• Experience & comfort working within non-linear design & development processes
• Experience in the design & development of service offerings that span multiple channels and form factors
• Strong knowledge of Collections and Recovery applications and products across CCB
• Ability to synthesize large amounts of information to inform decisions and drive work forward
• Ability to thrive in a fast-paced, collaborative and cross-functional environment
• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Experience working in agile/scrum teams
• Minimum BA/BS or equivalent level of education/experience required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.