Job Description:
As a key member of Flexential’s Cloud & Data Protection (CDP) Product Architecture team, the Senior Product Architect is responsible for ensuring CDP products deliver exceptional customer experiences while meeting quality, cost, scalability, and portfolio objectives. This role serves as the primary technical interface between Product Management and internal engineering, operations, and customer-facing architecture teams.The Senior Product Architect drives the definition and evolution of service and solution standards, ensuring Flexential’s offerings are repeatable, operationally efficient, and aligned with customer needs. The ideal candidate combines deep technical expertise with strong process design skills and the ability to translate business requirements into scalable product architectures.
Key Responsibilities
Product Architecture & Standards:
Define and optimize CDP product architecture standards, design patterns, and best practices.
Reduce development duration, cost, and risk by driving reuse of proven, standardized product capabilities.
Partner with Product Managers to translate use cases and requirements into actionable, development‑ready specifications.
Cross‑Functional Alignment:
Serve as the primary technical liaison between Product Management, Engineering, Operations, Implementation, and Solution Architecture.
Ensure clear cross-functional understanding of product features, capabilities, and lifecycle impacts.
Participate in the Technology Design Request (TDR) process to refine customer requirements and align them to standard product features.
Service Design & Documentation:
Develop and maintain service descriptions, solution guides, implementation documents, operational processes, and knowledge-base content.
Identify and define operational work instructions required to support each service area.
Ensure services follow a continual service improvement methodology by engaging regularly with Operations, Implementation, and Solution Architecture teams.
Training & Enablement:
Provide training on new and existing CDP services to Solution Architecture teams and other internal stakeholders.
Advocate for consistent service, solution, and architectural standards across the organization.
Business & Portfolio Alignment:
Understand CDP portfolio cost structures (COGS), P&L considerations, and their impact on product strategy.
Recommend and implement improvements that enhance quality, customer experience, and operational performance.
Required Qualifications:
7+ years of experience in service design, architecture, or product development within an IT services provider.
Deep expertise across virtualization, cloud computing, multi-cloud architectures, networking, disaster recovery, and backup technologies.
Working knowledge of security and compliance considerations within service design.
Demonstrated success collaborating with engineering, product, marketing, and IT teams to deliver new services.
Strong ability to translate complex technical requirements into clear, actionable guidance.
Proven ability to manage multiple priorities in a fast-paced environment while maintaining high execution quality.
Excellent analytical and creative problem-solving skills.
Bachelor’s degree in business, technology, computer science, engineering, or equivalent experience.
Preferred Qualifications:
Experience with a managed infrastructure, hosting, or cloud service provider in an architectural, operational, or solutions architecture role.
Broad multi-disciplinary technical background across IT infrastructure, hyperscale-native services, and software/service development lifecycles.
Strong business and data analysis capabilities.
Physical Requirements:
Ability to work in an office environment
Ability to work remotely when required with sufficient workspace, cell phone connectivity, and an adequate Internet connection.
Ability to use the computer keyboard and mouse for extended periods of time
After-hours networking and customer interaction required
Travel 20% of the time
Base Pay Range: Hourly salary range offered for this position is estimated to be $170,000 - $180,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
This position has the following safety hazards:
☒ Driving (must possess valid driver’s license and insurance)
#LI-Hybrid
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
Flexential empowers the IT journey of the nation’s most complex businesses by offering tailored hybrid IT solutions delivered via the FlexAnywhere™ platform of integrated colocation, cloud, connectivity, data protection, managed and professional services, with three million square feet of data center space in 19 highly connected markets. Our FlexAnywhere™ Solutions allow customers to solve their most complex hybrid IT infrastructure requirements, such as reliability and performance, agility and scalability, and interconnection, seamlessly connecting applications and users.
