Sr Product Analyst - Customer Propositions

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45+ million active customers through diverse skill-sets, interests and languages our teams choose to use.

We build digital products to connect Zalando Customers with our Assortment. This is critical for the company's success. As a Sr. Product Analyst, you will play a key role in our Fashion, Beauty, Sports, and Designer team to understand how customers interact with those products, the impact on our assortment and how we can make that experience for those customers even more engaging.

You will team up with our Business Analysts, Product and Commercial Leaders to work on new ideas to improve customer satisfaction and sustainable business growth.

You will develop an analytical understanding of what drives the adoption of our digital products and features. You will set up and analyse A/B tests for new features, generate and size opportunities to support the prioritization of feature development and product strategy and define key performance metrics together with the Customer Experience team. You will always give analytical evidence as to why we do certain things, thereby challenging and contributing to product decisions based on these insights. You will also be responsible for the continuous reporting and monitoring of important KPIs. As a Sr. Product Analyst, you will be a data explorer, educator, and partner in decision-making.
 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You’ll explore data to find actionable insights and make product and customer experience recommendations through different product analytics methodologies, including but not limited to funnel and cohort analyses, long-term trends, user segmentation, regression models, AB testing and causal studies.

• You generate hypotheses and test them by performing descriptive, exploratory and quantitative analyses. You can translate data into actionable insights for the business.

• You are the Person when it comes to analyzing product data and supporting and guiding the team in getting valuable information they need for their projects and analysis.

• You will define key performance metrics for the team to evaluate and monitor product performance.

• You will be a reliable partner for our product teams regarding the interpretation of KPIs and getting powerful conclusions. You know - and are transparent about the advantages and limitations of different approaches and metrics.

•  You’ll work in a multidisciplinary team, together with product managers, designers, software engineers, applied scientists, and business analysts, to implement, document, validate, and monitor our logging and metrics, using tools like BigQuery & Databricks.

WE'D LOVE TO MEET YOU IF

• You have 3+ years of experience in the e-commerce industry working with onsite data from Google Analytics via BigQuery, demonstrating exceptional SQL skills.

• You have proficient experience in data manipulation, ETL data pipelines and visualisation with Python. Additional experience in Databricks is considered a plus. Constant drive and tenacity to learn new techniques and tools are a must.

• You are familiar with dashboarding tools, such as Looker Studio or MicroStrategy.

• You have a deep understanding of quantitative analysis, as well as a strong business sense and a passion for making sense of user behaviour.

• You have an analytical mindset, and you are able to create relevant analyses from existing data sets, translate results into digestible insights & make decision proposals for the management. You have strong knowledge and experience with A/B testing best practices.

• You have experience working with a diverse range of stakeholders and have excellent communication and presentation skills.

• You are a strong contributor to the Analytics Community in Zalando, enjoy working cross-functionally, you have great stakeholder management skills to work with different levels of management to support, challenge and bring solutions.

• You act as a mentor for junior colleagues in the team and guide them to find the right solutions for the business problems they encounter.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year (for Zalando SE)

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us