Sr. Product Analyst - Auto Servcing and Collections

Job Description

The Auto Line of business is on a multi-year road map to modernize the technology platforms supporting Auto Lease and Loan accounts through the full account life cycle. The new environments is known as CARS (Chase Auto Recover and Servicing). At the center of this new environment is a new to Chase vendor application, "Alfa". Alfa will be the core system in the new environment, and the system of record for Auto Leases and Loans. Alfa is a highly configurable system and requires a team of Configurators to build and maintain that configuration.

Working on a team with other Configurators, the Alfa and/or Camunda System Configurator builds and maintains the Business and Operational workflow, workflow and account life events, account specific data, etc that executes within the Alfa system and/or interfaces with the much larger CARS environment. We do operate in a hybrid working environment, where the team is onsite M/T/TH and remote W/F.

• Participate in, and contribute to, Business and Operational Process design sessions for build in the Alfa and/or Camunda System
• Assist the Feature Lead in building and maintaining the Process Design Documentation and detailed Visio workflow diagram
• Understand at a high level the integration layers supporting a workflow, and how (or if) they impact the workflow design
• In the system, construct business process workflows, including; Workflow triggers, progressions, Business rules associated with individual workflow steps (including hierarchy when multiple rules in a step); Integration points with non-chase systems (ex: letter engine, CBN,CDN); Miscellaneous fields (and of the incorporation into the workflow); Alerts (and the incorporation in the workflow)
• Collaborate with Feature lead, business and technology teams through the configuration development lifecycle.
• Identify and define downstream integration impacts from concept through execution
• Test workflows prior to promotion to UAT (either in a separate configuration test environments or the development environment)
• Participate with the Feature Lead to plan and present Process review sessions to the business, operations, legal and Compliance teams. Known as a Playback Session, these detailed walk throughs and explanation of a business process workflow and the integration points
• Support Development teams for ad-hoc configurations such as adding a valid value to a misc. field, adding a new alert, adding a new business rule to an existing workflow

• Minimum 8 years of Auto Servicing and Collections business/technical system analysis experience, with prior experience with Camunda or similar business rule engines preferred
• Knowledge of Agile Framework methodologies and tools for software delivery life cycle. Direct involvement and/or contributor within a scrum team environment (story refinement, sprint planning, sprint execution) preferred.
• Effective collaborator and problem solver with strong technical aptitude, analytical skills and clear written and especially verbal communication
• Highly organized and driven individual, inquisitive to drive self-learning, and able to work independently towards continuous improvement
• Familiar with business requirements management, process mapping and process re-engineering

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.