Role Purpose:
Under close supervision, responsible for maintaining the IQVIA Canada databases by performing investigation, analysis, and maintenance of pharmaceutical data specifically sales bridges and ensures accurate interventions in a timely manner.
Principal Accountabilities:
- Maintains and enhances the quality on highly-complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and outlier identification tools.
- Responsible for proactive analysis of key client pharmaceutical products.
- Perform analysis, bridging & resolution of the products database exceptions for internal and external communications.
- Assures the accuracy and timeliness of additions and modifications to the IQVIA sales databases through input from internal and external sources, while understanding the impact of data trends and on all stakeholders.
- Responds to client requests and coordinates with other departments to address client needs, issue status and resolution.
- Responsible for maintaining and updating database integrity of pharmaceutical data within the scope of the business.
- Receives and responds and communicates effectively to Client Data Inquiries via remote client access including routine database processes and methodologies for client inquiry resolution.
- Utilizes various IQVIA and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes which may or may not be routine in nature.
- Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.
- Assures that decisions made follow the protocols. Visually monitors data for any trends in client information and apply verification and correction necessities.
- Bachelor’s degree or any equivalent work experience. Nurse or pharmacist is preferred but not required. Fresh graduates are welcome.
- Proficient in MS Office applications (Word, Excel, Outlook). Basic knowledge in MS Access is an advantage
- Ability to independently evaluate situations and make decisions based on fact, using standardized requirements
- Ability to learn client applications and business rules
- Flexible, adaptable, and able to work in a high-pressure team environment
- Strong interpersonal & communication skill
- Excellent analytical, critical thinking, & problem-solving skill
Strong organizational skill & goal-oriented
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Bachelor's degree or equivalent work experience
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Basic knowledge of Microsoft Access
- Ability to evaluate situations independently and make fact-based decisions using standardized requirements
- Ability to learn client applications and business rules
- Ability to work flexibly in a high-pressure team environment
- Strong interpersonal and communication skills
- Excellent analytical, critical-thinking, and problem-solving skills
- Strong organizational skills and goal orientation
- Nursing or pharmacy background
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
