Overview
Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings.
Responsibilities
- Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices.
- Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development.
- Process Design & Reengineering: Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements.
- Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies.
- Stakeholder Management: Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change.
- Continuous Improvement: Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact.
- Quality Assurance: Ensure adherence to process standards and procedures, providing leadership in compliance and best practices.
Requirements
- 5+ years of experience with business process improvement
- Experience with Agile, Lean, and DevOps methodologies
- Strong documentation and diagramming skills
- Ability to think strategically and plan and implement collaboratively
- Strong sense of accountability for the success of the team and a passion for delivering value
- Experience proactively escalating issues to appropriate levels of management
- Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
- Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
- Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
- Proven experience driving consensus across multiple stakeholders from different business functions
- Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
- Ability to understand technical jargon and communicate it in layperson’s terms
- Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
- Ability to effectively prioritize and execute tasks independently
- Experience successfully championing change through advocacy, collaboration, and communication
- Bachelor's in business management, strategy, or a related field
Recommended Qualifications
- Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
- Training or direct experience with cross-functional process improvement initiatives
- Experience leading cross-functional teams, including extended business partners and third-party vendors
- Exposure to enterprise architecture frameworks and methodologies
- Experience directly leading organizational change management activities
- Project Management (PMI), Agile/Scrum training/experience
- Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
- Knowledge of UX/UI principles
- Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
- Experience with ITIL processes
- Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices)
- Experience working in functional areas such as product development, product management, or professional services in a software development company
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Top Skills
What We Do
As a leading location intelligence platform provider (Forrester Wave 2020), Esri empowers leaders with innovative tools to help create sustainable prosperity. Esri's customers drive digital transformation by embracing the power of location.
We pioneer problem solving with GIS to help you see what others can’t.
We build ArcGIS, the world’s most powerful mapping & spatial analytics software. ArcGIS software and apps combine mapping and data analytics to deliver location intelligence and meet digital transformation needs for organizations of all sizes.
