Who We Are:
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need
As Synapse continues to scale and enhance its market-leading technology platform, the Senior Business Process & Operations Analyst will play a critical role in driving operational excellence and continuous improvement across the end-to-end order lifecycle. This role blends process optimization, root cause analysis, and cross-functional program management to create scalable, tech-enabled solutions that improve efficiency and customer experience. You’ll partner with stakeholders across Network, Solutions & Implementation (S&I), Product & Technology (P&T), and Operations to map current-state workflows, design future-state processes, and implement improvements that reduce improve the order flow experience, improve quality, and increase productivity. This is a high-impact individual contributor role that combines analytical rigor with strategic thought partnership.
What You Will Do
- Lead process improvement initiatives using Lean Six Sigma methodologies to identify inefficiencies, eliminate bottlenecks, and standardize workflows for scalability.
- Document and redesign desired-state workflows across the end-to-end order lifecycle, ensuring alignment with business objectives and compliance requirements.
- Utilize operational data and performance metrics to uncover trends, prioritize improvement opportunities, and measure impact post-implementation.
- Develop structured workplans with clear owners, milestones, and KPIs to drive accountability and ensure timely execution of improvement projects.
- Facilitate root cause analysis sessions and recommend corrective actions to prevent recurrence of operational issues.
- Collaborate with Product & Technology teams to translate process requirements into system enhancements and automation opportunities.
- Support change management efforts, including adoption planning, communication strategies, and training documentation to ensure successful rollout of new processes and tools.
- Champion a culture of continuous improvement by promoting best practices and enabling teams with self-serve analytics and process documentation.
What You Have
- Bachelor’s degree in Business Analytics, Operations, Industrial Engineering, or related field (or equivalent experience).
- 3–5 years of experience in process improvement, business analysis, or operations strategy roles.
- Lean Six Sigma Certification strongly preferred.
- Experienced in Kaizen facilitation
- Strong Excel and VBA macro skills; experience with large dataset normalization.
- Excellent communication skills with the ability to convey insights to technical and non-technical audiences.
- Proven experience managing cross-functional initiatives and multiple priorities.
- Healthcare or DME industry experience is preferred.
What Sets You Apart
- Process Mindset: Ability to identify inefficiencies and design scalable solutions.
- Strategic Thinking: Connect data insights to business outcomes and long-term goals.
- Adaptability: Comfortable navigating ambiguity and evolving priorities.
- Influence Without Authority: Skilled at driving alignment across teams.
Compensation:
The base salary range for this position is $100,800-$138,600 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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