At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Senior Principal is responsible for assisting in the execution of internal control discipline and operational efficiency within the segment. Manages change controls and oversight required for implementation. Engages with key decision makers to ensure teams are in alignment with best practices and the segments core goals. Creates trending reports and analysis for findings, training, policies and procedures, business analysis, Quality Control and Quality Assurance. Leverages data in order to monitor effectiveness of key controls and status of mitigation and action plans. Builds out mitigation action plans, milestones and controls. Documents, tracks, monitors and escalates risk related issues to management. Assist team in completion of multiple segment assessments, including risk and control self-assessments.
Job Responsibilities
- Identifies opportunities to improve processes related to cross dependent segments and advises management accordingly
- Participates in and facilitates meetings and working sessions with subject matter experts and key decision makers
- Structure discussion documents with clear agendas and relevant supporting materials to drive informed decisions from the group
- Documents decisions made and ensure forward momentum and progress
- Maintains awareness of new and pending governmental or investor positions related to loan submissions
- Tracks, trends, and analyzes current processes in cross dependent forward and reverse default performing segments to assist in identifying potential risks; works with the business segments to correct identified areas of risk
- Maintains and updates policies and procedures based on current policy and agreements in order for all segments and teams to access most accurate guidance
- Regularly reviews operational processes to evaluate, identify and remediate issues
- Escalates investor denial issues for potential policy changes
- Working closely with the strategy, business operations and claims management teams to achieve business objectives
Requirements:
- 5 years of Project/Program Management experience
- Proficient in MS Excel (Pivot-tables, Charts, Graphs, V Look-ups, etc.)
- Experience with VSTS/ TFS/ Azure or equivalent required
- Mortgage industry experience highly preferred
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023283
Job Category:
Marketing & Communications
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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