A Senior Principal Engineer at Nordstrom serves as a strategic technical consultant across the entire organization, influencing enterprise-wide architecture and engineering practices. This role influences design trade-off decisions company-wide, solves complex endemic problems, identifies industry trends for implementation, and ensures all engineering solutions are exemplary in terms of robustness, stability, scalability, and cost-effectiveness. The Sr. Principal Engineer represents the highest level of technical individual contributor in their organization, who shapes Nordstrom's technology landscape while maintaining a holistic "One Nordstrom" perspective.
We are seeking an experienced Senior Principal Engineer to oversee the maturation of our customer identity ecosystem and establish a cohesive view of customers across all touchpoints of the customer lifecycle. In this pivotal leadership role, you will develop technical approaches that enable seamless customer experiences from anonymous browsing to loyal account holders, designing scalable architectures that connect our digital and physical channels while maintaining the highest standards of security, privacy, and personalization. As a technical visionary in identity management, you will design frameworks that balance the need for rich customer profiles with privacy standards and regulations, incorporating both declared customer data and inferred characteristics.
A day in the life of...
Lead enterprise-wide customer identity strategy and roadmap, creating a unified approach to recognizing and serving customers across all touchpoints
Enhance customer targeting capabilities through improved identity resolution, providing robust identity signals to power greater personalization, segmentation, and marketing automation
Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
Design architectures that seamlessly integrate customer data across store, online, and mobile experiences to create a consistent view of each customer
Architect a comprehensive trust framework that safeguards customer identities while maintaining friction-free customer experiences through deterministic verification and probabilistic risk assessments
Create confidence scoring systems that represent our accuracy level in understanding customer preferences, segment placement, and other key attributes
Develop identity observability frameworks and establish standards for system quality, performance metrics, and fraud detection
Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
Serve as the organization's foremost expert on customer data integration, cross-channel recognition patterns, and trust frameworks for digital and physical retail environments
Influence cross-organizational design decisions and lead technical reviews for identity initiatives across Nordstrom
Mentor engineering teams on customer data integration best practices and foster a culture of customer-centricity across the organization
You own this if you have...
15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems, including recognition systems, authentication frameworks, and cross-channel data integration
Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
Experience balancing security requirements with frictionless customer experiences across multiple technology domains
Familiarity with regulatory frameworks governing customer data and privacy
Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes
History of technical leadership across organizations, including mentoring engineers and influencing technical direction
Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization
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We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
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