SamaWave Solutions is looking for an experienced Senior Presales Engineer to support the design and development of technical solutions across our portfolio of enterprise IT technologies.
The successful candidate will work closely with customers, the sales team, technology vendors, distributors, and SamaWave's technical team to understand business and technical requirements and translate them into complete, technically sound, commercially competitive solutions.
This is a multi-vendor presales role. The Senior Presales Engineer is expected to work across multiple technology domains rather than being limited to a single product or vendor.
The role requires a strong combination of technical knowledge, solution architecture, customer engagement, presentation skills, documentation, commercial awareness, and vendor management.
The candidate should be capable of managing the technical presales lifecycle from initial opportunity qualification through solution design, BOM preparation, technical proposal, presentation/demo, clarification, and final handover to the implementation team.
Presales & Solution Architecture
Engage with customers to understand their business requirements, existing environment, challenges, technical requirements, and future plans.
Translate customer requirements into appropriate technical architectures and solutions.
Design multi-vendor solutions covering areas such as:
Enterprise networking
Wireless networking
Cybersecurity
Firewalls and secure connectivity
Unified Communications & Collaboration
Microsoft and cloud solutions
Servers, storage, and virtualization
Backup and disaster recovery
Identity and access management
Endpoint and server security
Cloud and hybrid infrastructure
Data protection and information security
Recommend appropriate products, licenses, subscriptions, services, and configurations based on customer requirements.
Ensure that proposed solutions are technically compatible, correctly sized, scalable, secure, supportable, and commercially viable.
Develop high-level and low-level solution architectures where required.
Identify technical risks, dependencies, prerequisites, assumptions, and limitations before submitting a solution.
Prepare accurate Bill of Materials (BOM), Bill of Quantities (BOQ), licensing requirements, and solution configurations.
Perform product sizing based on customer requirement.
Validate BOMs and configurations using vendor sizing and configuration tools where available.
Work with vendors and distributors to validate complex designs and configurations.
Review distributor/vendor quotations to ensure that all required hardware, licenses, subscriptions, support contracts, accessories, and services are included.
Identify unnecessary or missing components before quotations are submitted to customers.
Prepare professional technical proposals, solution descriptions, architecture documents, compliance sheets, and scope of work documents.
Respond to customer RFPs, RFQs, tenders, and technical questionnaires.
Prepare technical compliance matrices against customer specifications.
Support the sales team in developing commercially competitive solutions without compromising technical quality.
Participate in customer clarification meetings and technical negotiations.
Conduct customer meetings and technical discovery workshops.
Present proposed solutions clearly to both technical and non-technical stakeholders.
Conduct product and solution presentations, demonstrations, and workshops.
Explain technical concepts, solution benefits, architecture, competitive differentiators, and business value.
Conduct site surveys and technical assessments when necessary.
Understand the customer's existing environment and identify opportunities for modernization or improvement.
Act as a trusted technical advisor to customers throughout the sales cycle.
Plan and coordinate Proof of Concept (PoC), Proof of Value (PoV), demonstrations, and technical evaluations.
Define PoC objectives, success criteria, prerequisites, test cases, and expected outcomes.
Coordinate with vendors, distributors, internal engineers, and customers during PoCs.
Document and present PoC results.
Maintain strong technical relationships with SamaWave's technology vendors and distributors.
Coordinate with vendor presales and solution architects when additional expertise is required.
Manage technical elements of:
Deal registrations
Solution validations
Special configurations
Product positioning
Licensing requirements
Technical escalations
Participate in vendor training programs and maintain relevant technical certifications.
Stay informed about new products, technologies, licensing models, product lifecycle changes, and vendor roadmaps.
Continuously expand technical knowledge across SamaWave's technology portfolio.
Work closely with account managers throughout the opportunity lifecycle.
Assist sales in qualifying opportunities and identifying the appropriate solution strategy.
Attend customer meetings with account managers where technical engagement is required.
Help identify upselling and cross-selling opportunities based on customer environments and requirements.
Provide realistic technical input regarding:
Solution complexity
Implementation effort
Required professional services
Dependencies
Project risks
Support the sales team during technical and commercial negotiations.
Develop clear Scope of Work (SOW) and professional services requirements for proposed projects.
Define project assumptions, exclusions, prerequisites, deliverables, responsibilities, and acceptance criteria.
Estimate required implementation effort and engineering resources in coordination with the technical team.
Conduct a structured technical handover to the implementation/project team after an opportunity is awarded.
Ensure that the delivered solution remains aligned with what was proposed and committed to the customer.
Support the technical team during complex implementations when presales clarification is required.
The candidate should have strong knowledge across several of the following technology areas.
Experience with technologies from vendors such as Cisco, Cisco Meraki, Fortinet, or equivalent enterprise vendors is preferred.
Understanding of solutions including:
Next-Generation Firewalls
Secure Access / ZTNA
Endpoint security
EDR/XDR
Email security
Web and DNS security
Network security
Vulnerability management
Identity security
Privileged Access Management
Data Loss Prevention
SIEM/SOC technologies
Security awareness and compliance solutions
Experience with vendors such as Fortinet, Cisco, Palo Alto Networks, Sophos, or similar platforms is valuable.
Knowledge of:
Cisco Unified Communications
IP Telephony
Microsoft Teams
Video conferencing
Collaboration platforms
SIP
Voice gateways
Hybrid communication architectures
Understanding of:
Enterprise servers
Storage
Hyperconverged infrastructure
Virtualization
Backup and recovery
Disaster recovery
High availability
Knowledge of vendors such as Dell Technologies, VMware, Microsoft, Veeam, or equivalent enterprise technologies is advantageous.
Bachelor's degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
Minimum 5 years of relevant IT experience, preferably including at least 2–3 years in a Presales, Solution Architect, or customer-facing technical role.
Strong practical knowledge of enterprise IT infrastructure and solutions.
Previous experience working for a System Integrator, IT Solution Provider, VAR, distributor, or technology vendor is strongly preferred.
Demonstrated experience designing and presenting enterprise IT solutions.
Experience preparing BOMs, BOQs, technical proposals, RFP responses, compliance sheets, and Scope of Work documents.
Ability to understand and interpret complex technical specifications and tender documents.
Strong understanding of solution sizing and enterprise licensing concepts.
Excellent written and verbal communication skills in English.
Arabic communication skills are highly preferred.
Relevant certifications are considered an advantage, including:
CCNA / CCNP
Cisco Collaboration certifications
Fortinet certifications
Microsoft Azure certifications
Security certifications
Vendor-specific presales or solution architecture certifications
Candidates are not expected to hold certifications for every technology in the SamaWave portfolio, but must demonstrate the ability and willingness to quickly learn and obtain certifications for new technologies when required.
Requirements
The successful candidate should demonstrate:
Strong solution architecture and analytical thinking
Excellent customer-facing and presentation skills
Strong technical documentation skills
Ability to understand both technical and business requirements
Commercial awareness
Strong problem-solving skills
Ability to manage several opportunities simultaneously
Attention to detail when preparing configurations and BOMs
Ability to research and quickly understand unfamiliar technologies
Strong communication and teamwork skills
Ability to work independently and take ownership of opportunities
Strong relationship-building skills with customers, vendors, and distributors
Because SamaWave works with a broad portfolio of technology vendors, the Senior Presales Engineer must be comfortable working outside of his existing technology specialization.
The candidate is expected to:
Research unfamiliar technologies when required.
Attend vendor training and enablement sessions.
Obtain additional certifications based on business requirements.
Work with vendor specialists when deeper product expertise is required.
Be capable of learning new technologies quickly.
Maintain organized technical documentation for active opportunities.
Keep technical knowledge continuously updated.
The role is therefore best suited to someone who understands enterprise IT architecture as a whole, rather than someone whose experience is limited to one vendor or product family.
Skills Required
- Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field
- Minimum 5 years of relevant IT experience
- At least 2–3 years in a presales, solution architecture, or customer-facing technical role
- Strong practical knowledge of enterprise IT infrastructure and solutions
- Experience with a system integrator, IT solution provider, VAR, distributor, or technology vendor
- Experience designing and presenting enterprise IT solutions
- Experience preparing BOMs, BOQs, technical proposals, RFP responses, compliance sheets, and Scope of Work documents
- Ability to interpret complex technical specifications and tender documents
- Strong understanding of solution sizing and enterprise licensing concepts
- Excellent written and verbal communication skills in English
- Arabic communication skills
- Relevant certifications such as CCNA, CCNP, Cisco Collaboration, Fortinet, Microsoft Azure, security, or vendor-specific presales certifications
- Strong solution architecture, analytical thinking, customer-facing, presentation, documentation, problem-solving, communication, and relationship-building skills
- Ability to learn unfamiliar technologies quickly and obtain additional certifications as needed
What We Do
SamaWave is an IT solutions provider based in Jeddah, Saudi Arabia, offering consultancy and system implementation services. They specialize in network infrastructure, cloud systems, data center management, and unified communications, delivering professional advisory services and high-level business projects to empower companies' communication capabilities and enhance the overall user experience.
