The Role
The Platform Engineer designs, builds, and maintains cloud infrastructure, manages Kubernetes clusters, develops IaC with Terraform, and supports CI/CD processes, ensuring reliable platform operations.
Summary Generated by Built In
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Position Summary:
The Platform Engineer will be a key member of the S&E (Solutions and Enablement ) team, responsible for designing, building, and maintaining cloud infrastructure and platform services. This role focuses on enabling reliable, scalable, and secure platform operations while supporting oncall rotations and ensuring system availability across global operations.
Responsibilities
- Design, implement, and maintain cloud infrastructure on AWS, including compute, networking, storage, and security components.
- Manage and optimize Kubernetes clusters (EKS) for containerized workloads, ensuring high availability and performance.
- Develop and maintain Infrastructure as Code (IaC) using Terraform, following best practices for modularity, security, and reusability.
- Configure and manage Istio service mesh for traffic management, security policies, and observability.
- Implement and maintain GitOps workflows for continuous deployment and infrastructure management.
- Support release engineering processes including CI/CD pipeline development, deployment automation, and release coordination.
- Manage secrets and sensitive configuration using HashiCorp Vault, ensuring compliance with security policies.
- Participate in oncall rotation to provide 24x7 support for critical platform services.
- Collaborate with development teams to enable customer onboarding on the Fabric platform, including EA (Enterprise Archive) tenants.
- Document runbooks, architecture decisions, and operational procedures.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Minimum 4 years of experience in platform engineering, DevOps, or SRE roles.
- Strong proficiency with AWS services including EC2, EKS, VPC, IAM, S3, RDS, Lambda, and CloudWatch.
- Hands-on experience with Kubernetes administration and troubleshooting.
- Proficiency in Terraform for infrastructure provisioning and management.
- Experience with Istio or similar service mesh technologies.
- Working knowledge of GitOps tools such as ArgoCD or Flux.
- Experience with CI/CD tools including GitHub Actions, Jenkins, or GitLab CI.
- Familiarity with HashiCorp Vault for secrets management.
- Scripting proficiency in Python, Bash, or Go.
- Strong problem-solving and analytical abilities.
- Excellent written and verbal communication skills.
- Ability to work effectively in a distributed, global team environment.
- Self-motivated with ability to work independently and as part of a team.
- Willingness to participate in oncall rotations and respond to incidents.
Soft Skills
Preferred Qualifications
- AWS certifications (Solutions Architect, DevOps Engineer, or equivalent).
- Experience with observability tools such as Datadog, Prometheus, or Grafana.
- Knowledge of incident management and RCA processes.
- Experience with multi-region or multi-account AWS architectures.
- Familiarity with compliance frameworks relevant to enterprise environments.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
- Minimum 4 years of experience in platform engineering, DevOps, or SRE roles
- Strong proficiency with AWS services including EC2, EKS, VPC, IAM, S3, RDS, Lambda, and CloudWatch
- Hands-on experience with Kubernetes administration and troubleshooting
- Proficiency in Terraform for infrastructure provisioning and management
- Experience with Istio or similar service mesh technologies
- Working knowledge of GitOps tools such as ArgoCD or Flux
- Experience with CI/CD tools including GitHub Actions, Jenkins, or GitLab CI
- Familiarity with HashiCorp Vault for secrets management
- Scripting proficiency in Python, Bash, or Go
Smarsh Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smarsh and has not been reviewed or approved by Smarsh.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, generous vacation allowances, and paid holidays, with policies that support taking time away. These elements are positioned as a core strength that helps balance lower base pay in some roles.
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Wellbeing & Lifestyle Benefits — Perks include wellness programs, commuter and bike reimbursement, volunteer time off, peer recognition, remote-work support, and a sabbatical option. The variety of non-salary benefits contributes to a supportive work-life environment.
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Retirement Support — A 401(k) with employer match and profit sharing is offered, with immediate vesting described for the match. This strengthens the long-term financial component of total rewards.
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The Company
What We Do
Smarsh provides cloud-based archiving and compliance solutions for companies in regulated and litigious industries.
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