The Role
The Sr. Partner Success Manager will support and grow Coupa's GTM & Delivery partner ecosystem in Japan, ensuring partners can effectively position and implement Coupa solutions through enablement and performance management.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Partner Success Manager at Coupa:
We are seeking an experienced Senior Partner Success Manager to fuel the growth and success of our GTM & Delivery partner ecosystem in Japan. In this strategic role, you will be pivotal in ensuring that our Go-To-Market and Delivery partners are equipped to position, co-sell, and implement Coupa solutions successfully. By driving the success of our partners, you’ll help bring tremendous value to our customers while furthering Coupa’s Partner First philosophy.
As part of the wider Alliances team, you will work closely with Sales, Marketing, Professional Services, Legal, and partner counterparts. Together, we will continue to define and revolutionize the Business Spend Management space.
What You'll Do:
- Lead selection, enablement, and performance of implementation partners, aligning with regional and vertical strategies.
- Develop partner business plans to enhance training, delivery capabilities, and pipeline growth.
- Build and manage executive relationships to support partners in positioning, co-selling, and delivering Coupa solutions.
- Act as the primary liaison between partners and Coupa teams (Sales, Marketing, Services, Product, and Finance).
- Drive partner readiness by managing operational processes (MSAs, invoicing) and performance improvement through feedback and scorecards.
What You Will Bring to Coupa:
- 5+ years of experience in software implementation, presales, or partner development, ideally in procurement technology.
- Proven leadership with excellent communication, relationship-building, and time management skills.
- Ability to manage competing priorities in a fast-paced, results-driven environment.
- Knowledge of ERP, CRM, or P2P systems; experience with Salesforce is a plus.
- Bachelor's degree in business or related field; fluent in Japanese with business-level English proficiency.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 10+ years of experience in software implementation, presales, or partner development
- Proven leadership with excellent communication, relationship-building, and time management skills
- Knowledge of ERP, CRM, or P2P systems; experience with Salesforce is a plus
- Bachelor's degree in business or related field
- Fluent in Japanese with business-level English proficiency
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
-
Healthcare Strength — Company materials describe comprehensive healthcare and mental wellness programs for employees and their families, positioning well‑being as a core pillar of the package.
-
Leave & Time Off Breadth — Generous paid time off, parental leave, and company Wellness Days are highlighted, with remote‑work flexibility available for many roles.
-
Parental & Family Support — Family‑focused offerings include parental leave, fertility benefits, family medical leave, and on‑site mother’s rooms to support caregivers.
Coupa Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
Learn more
