Sr. Partner Sales Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is redefining customer experience through AI-powered orchestration and human empathy. As we accelerate growth across Asia-Pacific, partners are central to our strategy.

We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem. This is a strategic, revenue-driving role responsible for developing high-impact partner relationships, scaling partner-led revenue, and aligning ecosystem strategy with regional growth objectives.

The ideal candidate brings strong executive presence, a deep understanding of SaaS/channel models, and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes.

• Own and execute the partner strategy for India, aligned with APAC channel priorities.
• Develop and manage executive-level relationships with strategic partners, including GSIs, regional SIs, and technology partners.
• Build and drive joint business plans with clear revenue targets, pipeline expectations, and measurable KPIs.
• Identify and recruit new high-impact partners to strengthen coverage and vertical penetration.

• Drive partner-sourced and partner-influenced revenue across new and expansion opportunities.
• Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning.
• Lead structured pipeline reviews, forecasting accuracy, and partner performance management.
• Accelerate partner-led demand generation initiatives and co-marketing programs.

• Ensure partners are fully enabled across sales, pre-sales, delivery, and post-sales success.
• Champion certification, accreditation, and specialization programs within the partner ecosystem.
• Collaborate with Marketing to execute local campaigns, events, and thought leadership initiatives.
• Orchestrate cross-functional engagement with Sales, Solution Consulting, Customer Success, and Alliances teams.

• Negotiate and manage partnership agreements to ensure scalable, compliant, and mutually beneficial engagement models.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners.
• Track performance metrics including pipeline creation, deal registration, attach rates, services capability, and certifications.
• Integrate partner feedback into regional strategy and product alignment.

• Consistent growth in partner-sourced and partner-influenced revenue.
• Strong forecasting discipline and predictable pipeline generation.
• Deep executive alignment with top-tier strategic partners.
• Increased partner certification levels and delivery capability maturity.
• Clear market positioning of Genesys as the preferred CX platform within the Indian ecosystem.

• Be part of a Magic Quadrant Leader at the forefront of AI-driven customer experience innovation.
• Lead and shape the partner ecosystem in one of APAC’s most dynamic technology markets.
• Work with global cross-functional teams while maintaining strong regional ownership.
• Influence enterprise digital transformation strategies across major Indian organizations.
• Drive meaningful growth in a company that values accountability, collaboration, and impact.

• 8–12+ years of experience in partner management, channel leadership, or enterprise SaaS sales.
• Proven track record of driving revenue through indirect channels (resellers, SIs, GSIs, or cloud alliances).
• Strong executive presence with experience engaging C-level stakeholders.
• Demonstrated ability to lead complex, multi-stakeholder sales cycles.
• Experience building and executing structured joint business plans.
• Strong commercial acumen, forecasting discipline, and analytical skills.
• Experience in cloud, CCaaS, CX, or enterprise software preferred.
• Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial)
• Bachelor’s degree or equivalent professional experience.
• Willingness to travel up to 20%.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.