We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Under supervision of NOC Level 3 Network Supervisors or NOC Level 3 Network Managers, the NOC Senior Operator will perform advanced support of network infrastructure. This individual will provide advanced level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will also work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues.
This individual will perform advanced-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regard to iO, VoD, OOL, VoIP, Wi-Fi and other Optimum product offerings.
The NOC Senior Operator will execute processes and procedures as outlined by NOC management and where fit, and will make suggestions as to updates to these procedures.
Responsibilities
- Perform advanced network support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all network infrastructure.
- React quickly, efficiently and effectively to alarms received for supported infrastructure.
- Regularly, perform troubleshooting and initial triage and/or break-fix of issues with the potential of impacting more than 20,000 subscribers at any given time.
- Document system problems, escalate and take appropriate actions according to departmental procedures.
- Work closely with the Technical Support Group, NOC Level 2 & 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
- Participate in special projects and perform other duties as assigned.
- Operating metric(s):
- Address network issues quickly, efficiently and effectively while working towards preventing recurrences.
- Self development in line with the demands of the department.
- Follow the process and contribution to process improvement
Qualifications
- BS/BA in Engineering, Computer Science, Data Communications or equivalent work experience required.
- 3+ years network and UNIX system administration required.
- CCNA a plus.
- Cable / MSO experience a plus.
- Strong organizational skills.
- Ability to manage multiple concurrent activities.
- Excellent communications skills.
- Ability to interact with senior staff and with technical/engineering personnel.
- Knowledge in TCP/IP, OSPF, RIP, ACLs, Routing, DHCP, IP Subnetting.
- Cisco CLI and applicable management interfaces.
- Advanced knowledge in broadband concepts as it relates to Digital RF Modulations as well as their applications.
- Knowledge of DOCSIS a plus.
- Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system.
- Ability to work an extended and flexible work schedule is required.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience.
The starting pay rate/range at time of hire for this position in the posted location
is $74,018.00 - $121,601.00 / year. The rate/range provided herein is the anticipated
pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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