Sr. Operations Support Associate, Mutual Fund Trading Dept

Job Description Summary

Job Description

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week, averaging 12 days per month in our Southfield, MI location.

Execute specialized mutual fund and trade support activities for designated operational units in accordance with organizational policies, regulatory requirements, and established procedures. Carry out a wide range of complex and non‑standard trade processing tasks that frequently require research, troubleshooting, and coordination with both internal and external stakeholders.

Responsibilities:

• Manually facilitates trade order processing when required. 

• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures. 

• Facilitates the price adjustment and trade correction process. 

• Ensures trades are confirmed and researches and resolves unconfirmed trades. 

• Reviews trade problem, analyzes and interprets data, and determines appropriate corrective action. 

• Contacts internal and external customers to resolve trading problems. 

• Maintains currency in trading policies and procedures. 

• Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products, and services. 

• Establishes and maintains periodic orders. Resolves periodic order issues, cancels, and corrects as needed. 

• Ensures trades are receiving appropriate breakpoints/sales charges. 

• Reviews, uploads, and research rejects on bulk trades for discretionary accounts, works with the advisor to reprocess as needed. 

• Coordinates and processes share class conversions, works with both internal and external departments, and funds companies to ensure successful conversions. 

• Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met. 

• Processes various trade-related reports and utilizes tools, including trade-related databases and 3rd party applications. 

• Researches and corrects Asset Management Services portfolio rebalance issues. 

• Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

• Prepare routine letters, memoranda, reports, and similar documents following detailed instructions. This is likely to involve using the full range of functions within standard office software.

• Create, organize, and maintain files containing the correspondence and records of a senior colleague.

• Help manage internal client relationships by supporting others in building effective working relationships.

• Assess compliance with established standards and protocols for routine inquiries.

• Support others by working on a variety of data management tasks.

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities, as well as formal and informal training and coaching.

Knowledge of:

• Intermediate investment concepts, practices, procedures, and industry regulations related to Mutual Fund trading activities. 

• Principles and practices of customer relations and communications. 

• Accounting principles. 

• Front-end system used in the assigned functional area and its relationship with the account history. 

• Excel, Word, Outlook, and other applications as needed.

Skills:

• Identifying financial events that affect orders. 

• Reconciling and correcting transactions. 

• Updating and maintaining information systems. 

• Handling a high volume workload, phone calls, and various other requests within specified timeframes. 

• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

• Uses clear and effective verbal communication skills to express ideas, request actions, and formulate plans or policies.

• Plan, organize, prioritize, and oversee activities to efficiently meet business objectives.

• Develop appropriate plans or perform necessary actions based on recommendations and requirements.

• Analyze data trends for use in reports to help guide decision-making.

• Uses an understanding of numerical concepts to perform mathematical operations, such as report analysis.

• Develop, monitor, interpret, and understand policies and procedures, while making sure they match organizational strategies and objectives.

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.