Sr. Operations Specialist

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:
The Sr. Operations Specialist will manage logistics and operational projects for the Commercial Enablement organization. This role will support the Commercial Enablement department to coordinate training logistics,
process improvement initiatives and administrative functions for training programs to deliver effective training experiences for Intuitive employees and distributors.

Roles and Responsibilities:

• Manage programs: coordinate facility logistics, forecasting, scheduling, and reserving systems / trainers, and other program support.
• Ensure adequate administrative needs for all regional Commercial Enablement programs.
• Develop plans for travel for attendees of regional Commercial Enablement programs including but not limited to: flights, hotel, transportation, VISA requirements and more.
• Work with Travel Agency to provide seamless process for travelers, while maintaining close attention to cost.
• Proactively analyze cost and seek opportunities to reduce spend
• Optimize attendee list process
• Effectively manage the forecasting of attendees, capacity constraints, and budget for all department needs
• Manage the administration of training technologies to support training program delivery.
• Maintain accurate training records
• Administer the electronic testing, run reports and analyze data for training programs, sales meeting, etc. (example, Questionmark, Qstream)

Expectations:

• Viewed as an expert in the department in the field of Operations. Having broad expertise or unique knowledge, uses skills to contribute to development of department goals and principles and to achieve goals in creative and effective ways.  Has complete knowledge of all department procedures and may be tasked with development of new projects.
• Acts independently to determine methods and procedures on new or special assignments. 
• May supervise activities of others.
• Has expert level knowledge of department administration, logistics and operations. Translates best practices to new and tenured employees.  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Provides direction to others within the department and is often sought after by various cross functional departments. Sometimes tasked with introducing new projects to Leadership. 
• Anticipate risks and roadblocks before these occur; takes proactive steps to reduce impact
• Effectively resolves issues or problems so that there is minimal escalation required
• Routinely removes obstacles for the team
• Addresses current and future opportunities and issues to ensure sustainable success
• Effectively balances organizational, team, and individuals needs in decisions taken
• Models ISI Individual & Leadership Expectations; influences and mentors others in the development of these skills.

Skill / Job Requirements

• Bachelor’s degree required
• 5+ years of professional work experience, in operations require OR has been an Operational or Coordinator role for a minimum of 2 years
• Strong attention to detail
• Microsoft Office proficiency with Excel, Word and PowerPoint
• Ability to manage multiple projects simultaneously and deliver high quality results.
• Team player with the ability to build productive working relationships and collaborate cross-functionally
• Strong verbal and written communication skills
   

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.

급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.