Senior Operations Specialist

Posted 3 Days Ago
Be an Early Applicant
Berlin
1-3 Years Experience
eCommerce • Retail
The Role
Act in a service-oriented manner, put the customer at the center of actions, identify mid-complex operational problems, solve them independently or approach the right stakeholders
Summary Generated by Built In

Job Description Summary - What We'd Love You To Do (And Love Doing)
Support the category management team by taking charge of essential operational and administrative functions, notably including the accurate placement of purchase orders in our systems. Manage the intricacies of daily, weekly, and monthly delivery schedules in close collaboration with our supplier's supply chain management.

Maintain the integrity of product master data within our merchandise management system, with a primary focus on entering all order-related details into our system, such as EAN-Matching and Supplier Data, ensuring that our orders meet high-quality standards.

Act as the primary liaison for our international suppliers, handling all operational inquiries and supporting the establishment and upkeep of contractual agreements. Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.

Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes, contributing to greater efficiency and effectiveness.


Job Description - We'd Love To Meet You If..

  • Relevant first administrative experience or impactful internship with a focus on process improvement.
  • Strong organisational and communication skills, with a structured work approach.
  • Excel at data accuracy and quality, with extensive MS Office expertise, notably in Excel.
  • Thrive in fast-paced, collaborative environments, driven by proactive problem-solving.
  • Committed to continuous process enhancement and end-to-end task ownership.
  • Confident in presenting to internal and external stakeholders in your area of expertise.


Additional Job Description
The Category Operations Team, a highly specialised unit, is dedicated to executing processes with precision, from order entry to invoice clarification. Within this team, you will specialise in the end-to-end purchase-to-pay process. Your responsibilities encompass the entire journey, from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders, including brands, buying and planning departments, accounting, transportation, and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.
 

The Company
HQ: Berlin
10,000 Employees
On-site Workplace
Year Founded: 2008

What We Do

Welcome to Zalando. Here’s some key info about us:

Our position and vision:
- We’re Europe’s leading online platform for fashion and lifestyle
- Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty
- Our vision is to become The Starting Point For Fashion.

Our offering:
- Our assortment of international brands ranges from world-famous names to local labels
- Our platform is a one-stop fashion destination for inspiration, innovation, and interaction
- As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand.
- Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs.

Our beliefs:
- Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I
- We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.

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