The Rider Operations team in Germany serves as the operational engine driving growth across one of Uber’s most key European markets. Operating at the intersection of analytical root cause analysis, strategy, and local execution, this cross-functional team owns the full rider journey—from top-of-funnel acquisition to premium loyalty activations and high-density venue operations.
About the Role
Uber is looking for a Strategic Operations Manager to join our Germany Country Team, a group dedicated to shaping the future of mobility in one of our most critical "Star" markets.
This role sits at the intersection of long-term strategy and real-time execution. You will lead the dual engine of Germany’s expansion: identifying and scaling high-impact Growth Bets (Teens, Seniors, Courier, Health) and driving Rider Growth across premium product lines, memberships, and loyalty partnerships.
You will collaborate with Product, Marketing, and City Ops to ensure that every rider and driver experience is seamless, whether they are leaving a sold-out stadium or discovering a new Uber product for the first time.
What You’ll Do
Drive Rider Growth Engine: Architect and optimise top-of-funnel and in-funnel rider acquisition, conversion, and resurrection strategies to build the most efficient growth funnel across Germany
Drive Premium, Membership & Loyalty: Grow Uber One and the premium LOB mix in Germany. Operationalise loyalty and membership partnerships on the ops side so we actually capture the value we signed up for — e.g. fintech and rewards partners such as Revolut and Air Miles programmes — covering enrolment flows, benefit delivery, redemption tracking and partner reporting.
Fuel Growth Bets: Own the end-to-end lifecycle of new product initiatives (i.e Courrier, Health, Teens, Senior) You’ll translate market insights into actionable strategies, moving from ideation to launch and scaling high-impact opportunities that hit revenue targets.
Analyse & Optimise: Define the KPIs that matter. You will track performance metrics conversion, reliability, and ROI and continuously iterate to improve the experience.
Operationalise Partnerships: Ensure our consumer-facing campaigns turn brand partnerships into measurable demand. You’ll build the "playbooks" that allow these partnerships to scale across the country
Collaborate across the "Forest & Trees": Balance high-level strategic planning with the nitty-gritty of daily operations. You’ll work with leadership to set the direction for Germany while ensuring standard operating procedures are flawless.
Basic Qualifications
Experience: 4–6 years of experience in strategic operations, management consulting, tech operations, or program management.
Project Management Mastery: Proven ability to manage complex, cross-functional projects. You can turn ambiguous requirements into structured, scalable processes.
Operational Rigor: You have a "get it done" mindset and are comfortable translating strategy into detailed execution plans with clear outcomes.
Stakeholder Influence: Exceptional communication skills with the ability to manage external partners and internal teams with diverse perspectives.
Language: Business-level fluency in German and English.
Analytical Depth: Strong data skill & experience with SQL. You are comfortable using data to derive recommendations and aren't afraid to dive into the details.
Strategic Agility: The ability to pivot quickly in a fast-paced environment while keeping the "big picture" in mind.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 4-6 years of experience in strategic operations, management consulting, technology operations, or program management
- Proven ability to manage complex, cross-functional projects and convert ambiguous requirements into structured, scalable processes
- Ability to translate strategy into detailed execution plans with clear outcomes
- Exceptional communication and stakeholder management skills, including external partner management
- Business-level fluency in German and English
- Strong data skills and experience with SQL
- Ability to pivot quickly in a fast-paced environment while maintaining a strategic perspective
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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