Sr. Operations Manager Germany - Airports & Venues

Posted 2 Days Ago
Be an Early Applicant
Berlin, DEU
In-Office
Senior level
Logistics • Transportation • 3PL: Third Party Logistics
We reimagine the way the world moves for the better.
The Role
Leads airport, venue, and transport-hub strategy and operations across DACH Mobility. Manages partnerships, commercial negotiations, marketplace performance, pickup-zone design, campaigns, and scalable operating playbooks. Uses SQL and operational data to define KPIs, identify growth opportunities, optimize demand and reliability, and guide pricing and marketing decisions. Coordinates cross-functional teams across Product, Marketing, Operations, and Business Development while maintaining strong external stakeholder relationships and translating strategic plans into detailed execution.
Summary Generated by Built In

Uber Mobility | Germany Location: Berlin, Germany (Hybrid)


About the Team

Our Operations teams work where Uber’s technology meets the real world. We are the local eyes on Uber’s operations, and we own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical work is done in a high-quality way and champion the core Uber experience in our cities.
 

About the Role

Uber moves the real world. Airports, major venues, and transit hubs represent the "front door" to the Uber experience across DACH. For a traveler stepping off a plane or leaving a venue, that ride is a critical moment of truth and impacts our growth. 
We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense. 
 

As the Strategic Operations Manager for Airports, Venues & Partnerships, you won't just manage operations on the ground—you will own end-to-end partnership management and ensure marketplace health and growth across DACH Mobility. You will lead strategic commercial negotiations, navigate complex stakeholder relationships, and align long-term business goals with key external partners across our airports and local transit venue ecosystem—including iconic gateways like the Uber Arena, conference centers, and train stations.
This is a key position that can make a big impact on business and change the way people move in our countries.
 

What You’ll Do

  • Manage Airport Strategy & Operations: Negotiate and execute on new airport deals, as well as assess and manage the airport funnel points (e.g. in-app way-finding, driving actioning) to scale our Airports business and driver/rider frequency. 
  • Elevate Airports & Venues: Manage senior-level relationships with airports, stadiums and event locations. You’ll lead commercial negotiations and then roll up your sleeves to design physical pickup zones, signage, and wayfinding to optimize rider/driver flow.

  • Operationalise Partnerships: Design and launch consumer-facing campaigns that turn brand partnerships into measurable demand. You’ll build the "playbooks" that allow these partnerships to scale across the country.

  • Analyse & Optimise: Define the KPIs that matter. You will track performance metrics conversion, reliability, and ROI and continuously iterate to improve the experience.

  • Own Marketplace Health & Performance: Monitor and optimise core marketplace dynamics across our major airports and lead partnerships with them — driving demand growth, tracking health metrics, pricing surges, marketing - to maximise trip volume and reliability.
  • Expand Venues & Transport Hub Partnerships: Build and execute commercial partnership deals across major transport hubs, stadium and conference venues (including Uber Arena), and train stations.
  • Scale Through Data & Cross-Functional Alignment: Analyse complex real-time and historical datasets to uncover growth opportunities, track competitive dynamics, and align efforts internally across Product, Marketing, Operations, BD.
  • Collaborate across the "Forest & Trees": Balance high-level strategic planning with the nitty-gritty of daily operations. You’ll work with leadership to set the direction for Airports & Venues while ensuring standard operating procedures are flawless.

 

  Basic Qualifications

  • Experience: 4–7 years of experience in strategic operations, management consulting, tech operations, or program management

  • Language: German Native and English fluency.

  • Operational Rigor: You have a "get it done" mindset and are comfortable translating strategy into detailed execution plans with clear outcomes.

  • Project Management Mastery: Proven ability to manage complex, cross-functional projects. You can turn ambiguous requirements into structured, scalable processes.

  • Stakeholder Influence: Exceptional communication skills with the ability to manage external partners and internal teams with diverse perspectives.

  • Analytical Depth: Strong data skill & experience with SQL. You are comfortable using data to derive recommendations and aren't afraid to dive into the details.
    Strategic Agility: The ability to pivot quickly in a fast-paced environment while keeping the "big picture" in mind.

 

  Preferred Qualifications

  • Experience: 3+ years in technology, management consulting, or high-growth operational environments.

  • Analytical Depth: Strong data skills. You are comfortable using data to derive recommendations and aren't afraid to dive into the details.

     


About Us

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Skills Required

  • 4-7 years of experience in strategic operations, management consulting, technology operations, or program management
  • Native German and fluent English
  • Ability to translate strategy into detailed execution plans with clear outcomes
  • Proven ability to manage complex, cross-functional projects and create scalable processes
  • Exceptional communication skills and ability to manage external partners and internal teams
  • Strong data skills and experience with SQL
  • Ability to derive recommendations from data
  • Ability to pivot quickly in a fast-paced environment while maintaining strategic perspective
  • 3+ years of experience in technology, management consulting, or high-growth operational environments
  • Strong data skills and comfort using data to derive recommendations

Uber Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.

  • Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
  • Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
  • Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.

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The Company
HQ: San Francisco, CA
21,000 Employees
Year Founded: 2009

What We Do

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.

Why Work With Us

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

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