As a member of the Taiwan Delivery Partner Operations team, you will own strategic initiatives that shape the end-to-end experience for Uber Eats Delivery Partners (DPs) in Taiwan.
The role spans DP loyalty, product experience, payments, funnel automation, competitor intelligence, and new earning opportunities. You will serve as a key bridge between the Taiwan business and regional product teams, translating local DP needs and market insights into scalable product and operational solutions.
You will work cross-functionally across Product, Operations, Legal, Policy, Finance, Tax, Ads, and external partners to take initiatives from strategy through execution.
What You Will DoDelivery Partner Loyalty, Uber Eats Pro- Own the strategy, execution, and continuous optimization of Uber Eats Pro, Taiwan's DP loyalty program.
- Drive program and product enhancements, benefit expansion, and engagement initiatives.
- Use data and DP insights to improve program performance, engagement, and retention.
- Serve as the Taiwan DP product POC, partnering closely with regional and global teams on product rollouts, improvements, and roadmap priorities.
- Identify key DP pain points and translate local business, market, and regulatory needs into actionable product opportunities.
- Lead local product incident and outage management, coordinating across Product, Engineering, and Operations teams to assess impact, drive resolution, and ensure effective stakeholder communication.
- Drive local execution of key DP product initiatives, including payment features such as Instant Pay, ensuring operational readiness and a seamless DP experience.
- Own competitor intelligence across DP product experience, earnings, onboarding, loyalty, and engagement.
- Translate competitor and market insights into actionable recommendations for Taiwan's product and operational strategy.
- Identify emerging market trends and opportunities to strengthen Uber Eats' DP value proposition.
- Develop and scale new earning opportunities for DPs beyond delivery, including Delivery Bag Ads.
- Partner cross-functionally with Ads and other teams to incubate and launch new programs.
- Evaluate new opportunities based on DP value, business impact, operational feasibility, and scalability
- Experience: 4+ years of experience in strategy & operations, program management, consulting, business operations, marketplace operations, or related fields.
- Program Management: Demonstrated experience leading complex cross-functional projects from strategy through execution.
- SQL & Data Analysis: Proficiency in SQL, with the ability to independently query, analyze, and interpret data to generate insights and support decision-making.
- Communication: Excellent written and verbal communication skills in both Mandarin and English, with the ability to influence stakeholders across functions.
- Execution: Highly organized, proactive, and able to independently manage multiple strategic initiatives in a fast-paced environment.
- Technology: Experience using AI tools to improve productivity and workflows.
- Experience in product operations, including working closely with Product and Engineering teams on product launches or improvements.
- Experience managing loyalty, rewards, membership, or customer engagement programs.
- Experience launching or scaling new products, strategic partnerships, or marketplace initiatives.
- Experience working across Product, Marketing, Legal, Finance, and Policy teams.
- Experience building business cases, defining program KPIs, and driving continuous optimization through experimentation and data.
- Passion for creating innovative products and programs that improve the experience of independent earners and marketplace participants.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 4+ years of experience in strategy and operations, program management, consulting, business operations, marketplace operations, or a related field
- Experience leading complex cross-functional projects from strategy through execution
- Proficiency in SQL, including independently querying, analyzing, and interpreting data
- Excellent written and verbal communication skills in Mandarin and English
- Ability to manage multiple strategic initiatives independently in a fast-paced environment
- Experience using AI tools to improve productivity and workflows
- Experience in product operations and partnering with Product and Engineering teams on launches or improvements
- Experience managing loyalty, rewards, membership, or customer engagement programs
- Experience launching or scaling new products, strategic partnerships, or marketplace initiatives
- Experience working across Product, Marketing, Legal, Finance, and Policy teams
- Experience building business cases, defining program KPIs, and driving optimization through experimentation and data
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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