Sr Operations Analyst

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

At LendingClub, we’re committed to helping our members improve their financial health. The Operations Analytics Analyst plays a key role in driving efficiency, effectiveness, and performance visibility across Service, Sales, Collections, Banking, and Back Office Operations.
You will leverage data from across the business to identify friction points, quantify operational drivers, and translate insights into actionable improvements. Partnering closely with production managers and cross-functional stakeholders, you’ll design scalable analytics solutions that enhance the member experience and strengthen operational performance in a fast-paced, data-driven environment.

What You'll Do

• Design, develop, and maintain scalable Tableau dashboards that translate complex operational data into clear, actionable insights

• Partner with stakeholders to define business problems, identify root causes, and recommend data-driven solutions

• Build and enhance data layers, views, and pipelines to support reporting, analysis, and long-term self-service capabilities

• Lead analytics projects end-to-end—from scoping and research through implementation and presentation to senior leaders

• Establish governance, controls, and reporting processes to ensure accurate and consistent KPI management

• Support production leaders across Service, Sales, Collections, Banking, and Back Office with performance diagnostics and trend analysis

• Manage multiple concurrent projects, prioritizing effectively in partnership with stakeholders

• Serve as a subject matter resource on member experience performance and operational insights

About You

• Bachelor’s degree in a quantitative discipline (Master’s preferred), or equivalent experience

• 1–4 years of practical analytics experience in operations, business analytics, or customer analytics

• Strong proficiency in Tableau or other BI visualization tools, with experience building executive-ready, top-down reporting

• Advanced SQL skills and familiarity with Python, R, or other scientific computing languages

• Advanced Excel skills (pivot tables, advanced functions, data connections; macros a plus)

• Strong analytical mindset with the ability to synthesize large data sets into clear, actionable insights

• Proven ability to manage multiple priorities independently and deliver high-quality work in a fast-paced environment

• Strong stakeholder management and communication skills, including the ability to present insights and influence decision-making

• Understanding of contact center performance metrics (AHT, adherence, occupancy) and/or operational productivity metrics (throughput, turnaround time)

• Experience in financial services (Personal Loans, Credit Cards, Banking) and familiarity with database structures or data pipelines preferred

Work Location
Lehi, Utah
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily MT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 65,000-80,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].