Sr. Operations Analyst

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role
Analyzes operational issues, researches resolutions, develops procedures, and performs complex analytics and exception testing. Leads implementation of products and services, monitors operational changes, identifies trends, produces performance reports, and supports continuous process improvement. The role also requires wire transfer processing knowledge, regulatory compliance awareness, process mapping, change management, and effective communication with business partners.
Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

  • Leads implementation for products, services, and operational solutions

  • Manages the design, documentation, implementation, and monitoring of new products and services

  • Consults on procedural, technical, and operational changes

  • Advances business products knowledge within operations environment

  • Fosters relationships with partners and teammates

  • Inspects data to identify issues and trends

  • Presents reporting on key performance and implementation status

Minimum Requirements:

  • Minimum of 1 year of banking experience

  • Experience with processing wire transfers

Skills:

  • Attention to Detail

  • Monitoring, Surveillance, and Testing

  • Policies, Procedures, and Guidelines Management

  • Regulatory Compliance

  • Written Communications

  • Adaptability

  • Business Acumen

  • Continuous Improvement

  • Critical Thinking

  • Process Mapping

  • Change Management

  • Consulting

  • Data Management

  • Reporting

  • Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills Required

  • Minimum of 1 year of banking experience
  • Experience processing wire transfers

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
  • Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
  • Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.

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The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

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