Department:
Network Operations ControlOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Network Operations Control Training (Sr NOC Trng) and Standards Program Manager provides Leadership and guidance in the daily duties of all phases of Dispatch Training and Standards, ensuring compliance with FAA regulations and internal policies. They’ll develop and maintain training programs, including initial, recurrent, and advanced instruction, while also assisting in setting minimum performance standards for NOC personnel. The Sr NOC Trng & Standards Program Manager is an excellent communicator and problem-solver, ready to support various NOC Teams with training materials and programs that meet Federal Aviation Administration (FAA) and Southwest Airlines requirements.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Prepare and obtain FAA approval for the Dispatcher training program including basic, initial, and recurrent
Instruct and/or monitor all instruction for Dispatch training sessions including competency and proficiency checks
Develop training programs and methods for enhancement of Dispatch Training
Maintain records and information as required for FARs
Assist in the development of standards and procedures for the Flight Dispatch Department
Maintain and update the Dispatch Operating Manual
Create Read before Dispatch and Training Topic documents
Provide guidance in the daily operation of the Flight Dispatch Department and represent the NOC in cross-departmental meetings affecting the NOC and Dispatch
Create and deliver presentations
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
In-depth knowledge of Southwest Airlines Dispatch
Skilled in written and oral communication
Ability to work well with others as part of a Team; professionally interact with other departments, labor groups, and the public
Ability to perform under pressure
Ability to take initiative and work independently
Ability to handle sensitive and confidential information
Ability to analyze problems and make sound decisions
Ability to engage and motivate others
Ability to master current and emergent PC software packages
Ability to demonstrate strong organizational skills
Ability to work under tight time constraints to accomplish assignments and projects
Ability to effectively communicate technical information
Education
Required: High School Diploma or GED
Experience
Expert level experience, expansive and far-reaching knowledge of:Dispatch experience at a 14 CFR 121 Carrier
- Preferred: Knowledge and/or experience with Dispatch training
Licensing/Certification
Must be a licensed Aircraft Dispatcher under Federal Guidelines
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be available to work varying and extended hours as needed
Must meet all regulatory criteria to obtain and maintain Flight Deck Jump Seat access; this position requires successful and continuous enrollment in Rap Back
Pay & Benefits:
- Competitive market salary from $122,200.00 per year to $135,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
