What we’re doing isn’t easy, but nothing worth doing ever is.
As a Network Engineer, you will be the architect and guardian of our Enterprise Network Infrastructure. You will design, implement, and manage high-availability systems to ensure maximum uptime and performance for our users and products. This role is a blend of high-level design, hands-on implementation, and proactive maintenance within a fast-paced environment.
Key Responsibilities
- Design & Architecture: Own the network environment by designing system configurations, defining technical standards, and implementing resilient solutions to future-proof our infrastructure.
- Performance & Reliability: Maximize uptime through proactive monitoring, troubleshooting outages, and scheduling strategic upgrades.
- Security & Compliance: Support and administer firewall environments (specifically Palo Alto) in alignment with IT security policies; establish and enforce access control and system policies.
- Operations & Support: Act as the senior escalation point for our 24/7/365 operations center. Provide remote support to on-site engineers and end-users.
- Deployment: Configure routing, switching, hosted IP voice services, and firewalls. Lead on-site network assessments at hospital facilities to support new product rollouts.
- Mentorship: Serve as a technical lead, mentoring junior staff and documenting implementations to ensure team-wide alignment.
Basic Qualifications
- Experience: 3–5+ years of proven success managing complex Enterprise Network Environments.
- Firewall Expertise: In-depth experience with Palo Alto firewalls (configuration, management, and security policy).
- Wireless Mastery: Strong background in wireless network design, maintenance, and complex troubleshooting.
- Leadership: Demonstrated ability to lead projects and mentor team members.
Preferred Qualifications
- Hardware/Platform Experience: Ubiquiti/UniFi Systems, Routers (e.g. Cradlepoint), and NetCloud Manager.
- Network Tools: Experience with WiFi Survey tools (e.g., Ekahau), RADIUS, DNS, and MDM solutions.
- Cellular Connectivity: Knowledge of LTE/5G RF technologies and LTE failover configurations.
- Systems: Proficiency in Linux environments.
- Certifications: PCNSA/PCNSE, CCNA/CCNP, or equivalent.
- Agility: Previous experience thriving in a high-growth startup environment.
What We Do
We are a human-centered robotics company. Our mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. Diligent Robotics is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments. Our service robots are designed to participate and work together with teams of humans. Our first product is a hospital service robot that can assist clinical staff with logistical tasks, allowing them to spend more of their time on direct patient care, improving patient satisfaction, quality of service, and safety.
