The Sr Mobility Engineer will perform the following duties:
- Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
- Provide support for mobile applications such as Office 365 as needed.
- Perform configuration management, technical support, application support and corresponding documentation.
- Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
- Candidate must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Candidate must be able to work from home/remote when requested by COTR using House supplied equipment.
- Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using House supplied laptop(s).
- GENERAL RESPONSIBILITIES
The Senior Mobility Engineer will serve full-time to assist with system administration activities relating to ever evolving mobility systems and applications. The Senior mobility engineer will assist the UEM team with various tasks which include, but are not limited to:
- Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
- Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
- Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
- Perform configuration management and develop supporting documentation.
- Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
- QUALIFICATIONS
The Senior Mobility Engineer will require hands-on experience with the list of technologies below in an enterprise environment.
- Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
- Experience with Windows Server Management and Vulnerability Remediation Patching
- 5 + years operations support experience with MDM design and implementation desired
- Candidate must have 4+ years operations support experience with Workspace One UEM mobile device platform
- Candidates submitted for this task should be available to work on a flexible schedule and participate in 24x7 on-call technical support.
- Knowledge of and demonstrated experience with the following technology is a plus:
Skills Required
- 4+ years of strong operations support experience with Windows Server 2019 or later
- Experience with Windows Server management and vulnerability remediation patching
- 5+ years of operations support experience with MDM design and implementation
- 4+ years of operations support experience with the Workspace ONE UEM mobile device platform
- Availability for a flexible schedule and participation in 24x7 on-call technical support
- Ability to work onsite in Washington, DC during core business hours
- Ability to work planned maintenance windows between 9:00 PM and 5:00 AM
- Experience with Workspace ONE UEM
- Experience with Workspace ONE Access
- Experience with Microsoft Office 365 applications
- Experience with Microsoft Active Directory
- Experience with Windows Server administration
What We Do
Compass Pointe Consulting is a Maryland-based, women-owned small business specializing in IT and finance and accounting solutions and services. It supplies proven talent to employers across the United States through contract, contract-to-hire, permanent, and statement-of-work personnel. The company focuses on staffing and workforce solutions that help organizations fill technology and finance/accounting needs, serving clients with flexible hiring arrangements for ongoing and project-based requirements.
