Sr Mobility Engineer & IT Generalist

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

BJ’s Wholesale Club is seeking a highly skilled and versatile Mobility Engineer & IT Generalist to support our Perishable Distribution Center. This hybrid role is primarily focused on mobile device engineering and operations (80%) with additional responsibilities in general IT support (20%). The ideal candidate will have deep expertise in mobile device management, deployment, and troubleshooting, along with a solid foundation in IT infrastructure and end-user support to act as IT person at Perishable Distribution Center with Subject Matter expertise in Mobility Engineering.

Key Responsibilities:

Mobility Engineering (80%)

• Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
• Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
• Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
• Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
• Support mobility-related upgrades and ensure consistent device performance across all platforms.
• Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
• Document architectural designs, network communication services, and service traffic data related to mobility solutions.

IT Generalist Support (20%)

• Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
• Assist with network and infrastructure support including device reboots, cable replacements, basic switch / port configuration, VLAN segmentation, hardware repair, refresh and installations.
• Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance. Industrial Wi‑Fi: coverage analysis, interference mitigation, seamless roaming.
• Support new club openings within the territory, providing onsite assistance during key operational phases.
• Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
• Train club personnel on proper use and maintenance of supported technology.
• Maintain accurate documentation of all technical work and ensure compliance with company policies and security protocols.
• Warehouse Management Systems (WMS) – Blue Yonder & related inventory / order applications. Level‑1 WMS triage; close collaboration with infrastructure & WMS teams.
• Use ServiceNow for Incident, request, change, problem management.
• Basic switch/port configuration, tracing & VLAN segmentation
• Vendor coordination for service visits & warranty repairs

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• 2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
• Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
• Strong troubleshooting skills across Android, iOS, and Windows platforms.
• Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
• Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
• Experience with Wherehouse Management Systems, POS systems and retail technology is a plus.

Competencies:

• Analytical thinking and problem-solving at the system level.
• Ability to manage multiple priorities and meet deadlines.
• Strong documentation and organizational skills.
• Customer-focused mindset with a proactive approach to support and engineering.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $98,000.00.