Sr. Microsoft Dynamics Developer

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Job Purpose

The Sr. Microsoft Dynamics 365 Developer is responsible for leading, designing, coordinating, and implementing enterprise software solutions in the Dynamics 365 platform and supporting technologies. The Sr. Microsoft Dynamics 365 Developer works with a diverse team of stakeholders to understand and prioritize business and technical requirements. Also, collaborates across the organization to support operational excellence initiatives. Oversees the transition of all components from conception to production by analyzing and identifying technical specifications, designing and testing code, coordinating system changes, monitoring project status, and supporting implementation requirements. The Sr. Microsoft Dynamics 365 Developer is responsible for identifying system improvement opportunities and designing engineering solutions for various IT initiatives. Also, effectively provides direction to the organization as it relates to software solutions. Responsible for mentoring and supporting other team members as well as collaborating in a team atmosphere to deliver business value.

Essential Responsibilities

• Works in partnership with business product owners, DevSecOps, and Architecture to design, build, and mature scalable and robust business capabilities using the Dynamics 365 platform.

• Delivers solutions that align to architecture patterns for data and compute platforms, meeting business needs while evaluating tradeoffs between cost, performance, and maintainability.

• Stays current with industry trends, making recommendations of new technologies and uses of Dynamics 365 that deliver strategic business value and reduce costs.

• Works with peers to identify, communicate, and reinforce technical standards. Provides ongoing mentorship within their sphere of influence to support architectural standards and initiatives.

• Serves as a thought leader within their assigned business domain and platform.

• Actively seeks to train and mentor other team members.

• Works closely with the architecture team and advises programmers and systems engineers in architectural standards and thinking.

• Designs, codes, tests, debugs, maintains, modifies and documents solutions within specified domain.

• Demonstrates a solid understanding of Jackson business and works productively with stakeholders to refine user stories, validates acceptance criteria, clarifies value and prioritizes/remediates work.

• Collaborates with and leads team members to understand problems, recommends solutions, escalates production issues, and provides full transparency into current workload.

• Achieves personal, team and organizational goals by meeting or exceeding agreed upon team commitment deadlines, anticipating and communicating potential technical or business risks, applying experience and knowledge to new assignments, becoming proficient in pertinent toolsets.

• Provides expert level technical support and consultation within their assigned domain.

• Ensures that assigned platforms are kept current and platform risks are documented, communicated, and addressed in a timely manner.

• Maintains expertise and responsibility for the development and oversight of at least one critical enterprise system and/or platform; manages and coordinates the interaction of auxiliary systems, identifies technical and business risk points, and implements forward thinking and resilient solutions.

Other Duties

• May provide training on new/updated systems or Dynamics 365 features.

• Available to provide on-call support after hours and on weekends as necessary. Provides trending and related support as needed.

• May participate in the evaluation and recommendation of new technologies.

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Strong functional and technical expertise with Microsoft Dynamics 365 Sales or Customer Service.

• Ability to explain and communicate complex technical concepts clearly to a senior-level audience.

• Ability to articulate business value and recommend solutions to integrate domain principals within other applications/software/system components.

• Promotes quality by performing code reviews, developing and enforcing coding standards, recognizing system deficiencies, and implementing effective solutions coaching other team members in this domain.

• Actively seeks and participates in personal and team development opportunities and maintains knowledge in this domain.

• Monitors industry trends and developments to improve solutioning.

• Excellent verbal and written communication skills including presentation creation and delivery.

• Ability to identify gaps in process or current / future designs, suggesting possible solutions for continuous improvement when appropriate.

• Expert understanding of software delivery tools, techniques and methodologies including Agile and/or SAFe.

Qualifications

• Bachelor's Degree or equivalent experience and/or education required.

• 8+ years of relevant experience required.

• 5+ years of experience working with Microsoft Dynamics Sales or Service, including hands-on experience developing custom solutions and integrations required.

• Expert knowledge of C# for plugin and custom workflow development required.

• Proficient in Power Automate and Power Apps required.

• Experience with SQL, Dataverse, PowerBI, and other reporting tools required.

• Knowledge of Azure services and Power Platform integrations required.

• Familiarity with Git, GitHub workflows, and source control management required.

• Demonstrated success in implementing development solutions for major enterprise systems and/or platforms, which significantly impact business operations preferred.

• Financial services experience preferred.

• Microsoft Power Platform Developer Associate Certification preferred.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.