The Role
The Senior Microsoft 365 Engineer designs, administers, and supports Microsoft 365 services, troubleshoots advanced issues, and assists clients with operational support and performance assessments.
Summary Generated by Built In
The Senior Microsoft 365 Engineer is responsible fordesign, administration and support of Microsoft 365 services. This role is responsible forresponding to Tier 2/3 support issues and escalations from the NOC. Provide day-to-day operational support, manage escalated incidents, perform tenant and service configurations.
Working as a part of a Managed Service team, this role collaborates with clients, service desk staff, NOC staff, and senior members to provide exceptional support for our managed client portfolio.
Essential Duties
- React and resolve cases submitted or automatically alerted by monitoring tools
- Troubleshoot advanced issues and provide solution options and recommendations
- Proactively provide escalation within M365 tenant environment
- Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of skillset
- Assist with information gathering and reporting to either clients or Client Success Managers
- Collaborate with senior engineers to escalate issues as needed
- Develop, maintain and update technical knowledge base articles
- Some client interactions will be required
- Collaborate with peers across Managed Services Practice
- Participate in an on-call rotation
- After hours / weekend work may be a required
- All other duties as assigned
Required Knowledge, Skills, and Abilities
- 5+ years of experience in IT or an MSP environment with a focus on Microsoft 365
- Microsoft Office 365 suite, SharePoint Online, Teams,OneDrive for Business, Preview
- Microsoft Power Platform, PowerApps, Power Automate, SharePoint Designer
- Copilot for Microsoft 365, Copilot Studio
- Microsoft 365 PowerShell scripting for administration and automation
- Administer, configure, and maintain SharePoint environments, sites, lists, and workflows
- Integrate SharePoint with Microsoft 365 services such as Teams, OneDrive, Power Platform
- Monitor performance, availability, and capability requirements
- Implement patches, updates, and service packs
- Manage user access, permission, and security groups
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Strong customer service focus and ability to work collaboratively with non-technical users
Preferred Knowledge Skills, and Abilities
- Experience with Power BI integration with Microsoft 365
- Understanding of Microsoft DLP platform
- Experience with workflow technologies SharePoint workflow, Nintex
- Experience with on-premises Microsoft Technology
- SharePoint on-premises
- SharePoint Framework
- Intermediate understanding of Active Directory, Entra ID
- Experience working for an MSP
- Experience navigating ticketing systems such as ServiceNow
- Experience using monitoring tools such as Logic Monitor
- Bachelor's degree or higher education diploma in Information Technology is desired
- Desired Certifications include Microsoft 365 Administrator, MS-102, Microsoft Power Platform Functional Consultant, PL-200, Microsoft Identity and Access Administrator, SC-300
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
Top Skills
Active Directory
Entra Id
Microsoft 365
Microsoft 365 Powershell
Microsoft Office 365
Microsoft Power Platform
Onedrive For Business
Power Automate
Powerapps
Sharepoint Designer
Sharepoint Online
Teams
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The Company
What We Do
In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact.
When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change.
We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.
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